Client Support Specialist

Job Description

Job Description

CLIENT SUPPORT SPECIALIST

REPORTS TO:  Site Manager FLSA STATUS: Non-Exempt 

SCHEDULE: 3rd or 2nd shifts

POSITION SUMMARY:

The Client Support Specialist is responsible for providing care and supervision for persons served, including but not limited to emergency procedures, and oversight of day-to-day operations. The Client Support Specialist is required to complete all documentation which may include utilizing computer programs and/or hard copy documentation. The Client Support Specialist in collaboration with the Site Manager or Client Support Specialist Lead is responsible for implementing disciplinary and other organizational policies and procedures as they relate to client supervision. These duties apply to Revive Ministries, Inc. (Revive) substance use treatment programs. 

GENERAL RESPONSIBILITIES: 

1. To provide leadership and intentional oversight to persons served 
2. To complete and/or improve processes and procedures through collaboration with the Site Manager. 
3. To provide oversight of all client activities including but not limited to, program related classes and meetings, as well as special events and activities inside/outside Revive facilities. 
4. Attend and participate in all required staff meetings. 
5. Maintain knowledge and understanding of all Revive policies and rules. 
6. Complete all assigned duties and tasks in a timely manner. 
7. Educate and coach persons served in all aspects of the house policy and procedures. 
8. Set up and coordinate a walk-through on 30-minute timeframe to be performed every day around the clock 24/7 during your assigned shift. 
9. Supervise and verify completion of client daily chores each day by set deadline. 
10. Maintain an updated dorm list. 
11. Observing persons served while self-administering medications in accordance with Revives medication self -administration policy. 
12. Administer drug screens, room checks, bodily searches or other searches as needed of all persons served. 
13. Being familiar and well versed with and adhering to information provided in the Client Support Specialist Training Manual. 
14. All other duties as assigned. 

BACKGROUND/ EDUCATION: 

1. No restrictions on education but must be able to read and write at least to a 6th grade level. 
2. Background in or be familiar and willing to work with men struggling with substance abuse issues. 
3. Preferred one year of full-time of direct practice (volunteer or paid) in a peer recovery support or similar environment. 
4. A valid State driver’s license; must meet insurance requirement for coverage. 

QUALIFICATIONS REQUIREMENT: 

The Client Support Specialist will direct the activities of clients during a specific period or shift. This involves working with them to ensure they are in treatment as required, participating in programming or other activities. A calm temperament with the ability to critically think and make rational decisions is key to success for the Client Support Specialist and clients. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. 

SKILLS REQUIRED: 

1. Must have organizational and time management skills.
2. Peer support certification required.
3. Excellent communication skills, both written and verbal. 
4. Maintain appropriate boundaries with clients as outlined in the Code of Conduct/Ethics policy, Relationships with Clients, Former Clients, and Notification Requirements, and other policies while providing peer mentoring and guidance to clients in a residential setting.
   The knowledge, skills, and abilities to perform the essential functions of the job.
5. Basic computer skills required. 
6. Physical Considerations: While performing the duties of the job the employee is required to stand, sit, use hands, reach with hands and arms, climb or balance, ascend and descend stairs, talk or listen in normal conversation levels and lift up to 25 pounds on a regular basis. 

WORKING CONDITIONS:  

Physical Demands:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may be required to exert 21 to 50 pounds of force occasionally, or 11 to 25 pounds of force frequently, or greater than negligible up to 10 pounds of force constantly to move objects. Job duties also require about 6 or more hours of intermittent standing or walking in an 8-hour workday. Sitting may be required only intermittently and occasionally. Stooping is required frequently.

Environmental Conditions:   

The employee will work indoors and outdoors, sometimes in hot and humid weather or very frigid temperatures, depending on the season, to supervise clients in their activities. This may result in bodily discomfort. The house itself is open and ventilated well with central heating and air conditioning. The person may work outside in heat/cold, wet/humid, and dry/arid conditions.

Mental Demands:   

There are a number of daily deadlines associated with this position, which may cause stress to some individuals. The position must deal with the clients and staff daily on a variety of issues. Including disciplinary action, and the hiring and firing of employees. 

  WORK EXPECTATIONS:  

1. Minimum of 40 hours per week.
2. Must be able to work well with other staff and clients.
3. Some travel required.

AT-WILL EMPLOYER STATEMENT  

Revive Ministries Inc. (Revive) is an At-Will employer. This means that regardless of any provision on this form, the company or employee may terminate the employment relationship at any time, for any reason, with or without cause or notice. Nothing in this job description or in any document or statement, written or oral, shall limit the right to terminate employment at-will. No officer, employee or representative of the company is authorized to enter into an agreement-express or implied-with any employee for employment for a specified period of time unless such an agreement is in a written contract signed by the CEO or Program Director of the company.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Revive Ministries Inc. (Revive) is an Equal Opportunity employer, and we comply with federal, state and local laws prohibiting discrimination. No person shall be discriminated against in employment, training, promotions, transfers, rates of pay, layoffs, any form of compensation or any term or condition of employment on the basis of race, sex, color, religion, national origin, age, marital status, disability, tobacco use, gender identity, genetic information, military status, pregnancy or childbirth, status as a smoker or non-smoker, veteran status or any other protected class under federal, state or local law.