Front Desk Agent

Job Description

Job Description

JOB DESCRIPTION: 

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be always used: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

JOB RESPONSIBILITIES :

·       Consistently provide high level of customer service

·       Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests

·       Check in and out hotel guests in a confident, professional and friendly manner

·       Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information

·       Complete all items on appropriate checklist by end of shift

·       Follow established key control policy

·       Ensure proper credit policies are followed and verify credit limit report

·       Submit all lost & found articles accompanied by a completed lost & found report

·       Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services

·       Knowledgeable of fire and emergency procedures

·       Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty

·       Monitor room availability throughout the day

·       Review daily the selling status of the hotel using yield management system

·       Performs all other duties as directed by immediate supervisor

·       Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction

JOB QUALIFICATIONS:

·       High school diploma or equivalent; and six months to one-year related experience and/or training

·       Ability to read, analyze, and interpret procedure manuals

·       Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

·       Ability to operate the Property Management System. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service

·       While performing the duties of this job, the employee is regularly required to stand, walk, and communicate

·       The employee must occasionally lift and/or move up to 25 pounds. 

Holiday Inn Express Versailles

Company Description

Holiday Inn Express Versailles