Service Advisor
Maguire Company Inc
Job Summary: The Service Advisor is responsible for scheduling service work in the service department and selling additional service to customers. Essential Job Duties and Responsibilities: (Additional duties as assigned) General:
- Maintain Customer Satisfaction Index rating within the top 10% of group.
- Maintain a dealership assigned standard for "hours per customer repair order written".
- Ensure that all documents are accounted for.
- Sell at least 100% of available hours per day.
- It is your responsibility to support and endorse dealership policies and procedures set forth by dealership management and manufacturer standards.
- Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon.
- Schedule appointments using dealership DMS
- Communicate with service customers to determine the nature of the mechanical problems and provide all available information to technicians on repair order.
- Refer test-drives to technicians.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications, using maintenance menus (if applicable).
- If additional work is needed, explain the details to the customer, including the additional cost and time considerations.
- Indicate on repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
- Notify team leader of upcoming work.
- Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later, by phone, for approval.
- Establish each customer's method of payment. Obtain approval of credit, if necessary.
- Establish "time promised" and check with person responsible for work distribution if necessary.
- Obtain customer's signature on each repair order; provide customer with a copy.
- Follow up progress of each repair order during the day. Contact customers by telephone regarding any changes in the estimate or time promised. Record changes on repair order in approved fashion.
- Handle telephone inquiries regarding work in progress and appointments.
- Ensure quality check in problem vehicles.
- Be available to answer any questions at vehicle delivery.
- Maintain follow-up program on additional items found in need of repair.
- Inspect each completed repair order hard copy carefully. Make sure repair order is completed and properly priced before closing out (includes flagging of repair orders).
- Operation and failure code of all warrant claims in computer.
- Get approval for all internal work.
- Perform active delivery.
- Call all Special Order Part customers daily.
- Inform customers of all warranty and non-warranty work.
- Keep advisor area clean.
- Get customer approval before work is performed and document approval with time and date.
- Wear name tags and uniform.
- Get manager's approval for all non-warranty, good will, and rental vehicles.
- High School Diploma or General Educational Diploma (GED).
- One year dealership experience preferred.
- Valid New York State Driver License.
- Strong interpersonal and communications skills.
- Ability to prioritize and organize work in a multitasked environment.
- Excellent verbal and written communication skills.
- Attention to detail.
- Strong organizational skills including the ability to manage multiple tasks and details simultaneously.
- Ability to work productively in a fast paced, stressful environment.
- Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK.
- Ability to sit, stand, walk, talk, hear, use hands to point, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.
- Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift.
- Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
- Light exertion can involve sitting, walking and/or standing most of the time.
- Work is performed in a dealership setting (lot, showroom, service department and offices).
- Occasional weekend and evening hours are required.
- Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
- Safety Precautions:Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
- This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
- The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
- This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Service Advisor in Auburn, NY vacancy
- Service Advisor / Service Writer Bidleman Ford - Auburn, NY Bidleman Ford in Auburn is growing, and we’re looking for an experienced Service Advisor / Service Writer to join our team. We’re looking for someone who is: * Dependable * A true team player *...SuggestedLocal area
Bidleman Ford
Auburn, NY2 days ago - ...Lake Of The Pines Association is hiring for a part-time Administration II - Administration Customer Service Representative to work in Auburn, NY. The role involves providing excellent customer service, handling cash transactions, and performing clerical tasks. Applicants...SuggestedPart timeWork at officeMonday to Friday
Lake of the Pines Association
Auburn, NY5 days ago - Integrated Solutions for Systems, Inc. is seeking a Contracts Administrator in Auburn, AL, to support all phases of contract administration. Responsibilities include managing contract terms, compliance with regulations, and assisting in proposal preparation. The ideal ...SuggestedContract work
Integrated Solutions for Systems, Inc.
Auburn, NY1 day ago - Contracts Administrator – Auburn, AL Company Overview Integrated Solutions for Systems (IS4S) is a fast-growing small business at the forefront of developing innovative solutions for the warfighter. We use applied research and development combined with novel systems integration...SuggestedFull timeContract workFor subcontractor
Integrated Solutions for Systems, Inc.
Auburn, NY1 day ago - ...Job Description Job Description We are searching for an Automotive Service Advisor with experience in an independent auto repair shop who can provide AMAZING customer service and help our customers feel comfortable that the money they are spending is an investment...SuggestedMonday to FridayWeekend work
$18.5 per hour
...Job Summary The Environmental Services Worker performs assigned cleaning tasks and sanitation requests, including but not limited to, general daily cleaning and floor care for the agency. This position takes direction and guidance from the Environmental Service Lead...Full timeMonday to FridayFlexible hoursAfternoon shiftHillside Family of Agencies
Auburn, NY2 days ago$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance license...Remote jobWork from homeFlexible hours$16 - $17.6 per hour
...A healthcare service organization in New York is seeking a Pharmacy Clerk to assist pharmacy staff with prescription processing and cashier duties. The ideal candidate will be responsible for patient interactions, maintaining confidentiality, and providing quality customer...Hourly payByrne Dairy
Auburn, NY5 days ago$20.1 - $23.65 per hour
...in the Boat Department or at a Boat Dealership. Essential Functions: Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers. Assists the Business/Sales Manager or (in the absence...Part timeWork at officeLocal areaBass Pro Shops
Auburn, NY2 days ago$16.5 - $18 per hour
...Insurance ~ Flexible Spending Accounts - Medical & Dependent Care ~403(b) Retirement Plan with Employer Match ~ Pre-Paid Legal Services ~ Employee Assistance Program ~ Paid Comprehensive Training and Certification Programs ~ Wellness Incentives Why Choose...Work at officeImmediate startMonday to FridayFlexible hoursMozaic
Auburn, NY10 days ago- ...Baxter Healthcare in the Town of Skaneateles is looking for a Sales Contract Specialist to drive sales of service contracts across the US. In this hybrid role, you will build customer relationships and support sales processes, aiming to achieve quotas for service contract...Contract workWork at office
Baxter Healthcare Corporation
Skaneateles Falls, NY1 day ago $18 - $24.5 per hour
...front desk operations, including greeting patients, verifying insurance, scheduling appointments, and providing excellent customer service. This role ensures smooth office operations by handling phone calls, patient inquiries, and supporting administrative tasks. General...Hourly payWork at officeAuburn Community Hospital
Auburn, NY5 days ago$27.5 - $38.75 per hour
...leadership and administrative coordination in a fast-paced manufacturing environment. The ideal candidate is professional, organized, service-oriented, and adaptable, with the ability to manage multiple priorities while maintaining a high level of confidentiality, accuracy...Hourly payFor contractorsWork at officeLocal areaMonday to FridayShift workCayuga Milk Ingredients
Auburn, NY2 days ago- ...WAC-AL World Acceptance Corporation of Alabama is hiring a Financial Services Representative to assist customers with lending and branch operations. The role involves cash handling, loan document preparation, and supporting the Branch Manager. The ideal candidate will...
WAC-AL World Acceptance Corporation of Alabama
Auburn, NY4 days ago $18 - $20 per hour
D&W Diesel is seeking an enthusiastic and hard-working Parts Clerk for our Corporate Production facility located in Auburn, New York. Job Responsibilities: Building parts kits Pulling parts for technicians Stocking shelves for production support...Jasper Engines
Auburn, NY5 days ago$70k - $90k
...Job Description Job Description Bidleman Ford of Auburn is hiring an experienced Automotive Service Advisor / Service Writer. We are looking for a true service professional who understands how to manage customers, technicians, repair orders, follow-up, declined...$21.29 per hour
...setting and/or specific experience with scheduling in a medical setting. Strong understanding of radiology medical terminology and previous experience with electronic health record systems. Strong customer service experience and telephone skills. Salary: $21.29/hour...Auburn Community Hospital
Auburn, NY4 days ago$25k
...Become a part of our caring community As a Director of Patient Services at CenterWell Home Health, reporting to the Branch Director, you will lead and support a team of dedicated clinicians who deliver compassionate, high‑quality care in the home setting. By guiding...Full timeTemporary workApprenticeshipWork at officeCenterwell
Auburn, NY5 days ago- ...Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers,...
Carmine Costantino - State Farm Agent
Auburn, NY4 days ago - ...like to make sure all Guests are greeted with a warm welcome and a smile! After all, we are known for delivering exceptional Customer Service! Operating the cash register in an efficient manner Ability to adjust to whatever's thrown your way, the environment here is...Full timePart timeImmediate startFlexible hoursNight shiftWeekend work
Fastrac, Inc.
Auburn, NY2 days ago - ...university with a Bachelor’s Degree in Public Administration, Business Administration, Business Management, Emergency Management Services, Emergency Medical Technology or related field, and 2 years of paid experience in business administration, government administration...Work at officeLocal area
COUNTY OF CAYUGA
Auburn, NY2 days ago - ...COUNTY OF CAYUGA is looking for a Deputy Director of Emergency Services in Auburn, NY. This position is responsible for assisting in the management of the county emergency services function and coordinating with officials on emergency responses. The ideal candidate will...
COUNTY OF CAYUGA
Auburn, NY2 days ago $7.5k
Famous Footwear Sales Associate As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture where customers say, "I'll take it" and are...Daily paidMinimum wageFull timePart timeFlexible hoursNight shiftCaleres
Auburn, NY3 days ago- ...: Paid Weekly - We offer guaranteed base pay that is not tied to sales, allowing reps to focus on providing excellent customer service rather than feeling pressured to make a sale. We also offer a performance-based commission structure that increases based on career...Weekly payFull timePart timeWork experience placementInternshipWork at officeImmediate startWork from homeFlexible hours
Vector Marketing
Auburn, NY6 days ago $75k
...Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You'll also benefit from generous bonuses, annual renewal income, and luxury travel incentives for high achievers. Cutting-Edge...Flexible hoursNight shiftPlatinum Supplemental Insurance
Auburn, NY2 days ago- A leading fraternal benefit society in New York is seeking financial representatives dedicated to helping individuals achieve their financial goals. You will create tailored financial plans and provide necessary guidance and tools to members. The ideal candidate possesses...
Modern Woodmen
Auburn, NY1 day ago - ...retirement planning, and tax optimization. The ideal candidate is someone who possesses a solid understanding of financial products and services and has a passion for helping clients achieve their financial goals. You will have the opportunity to leverage your expertise to...
WealthBridge Financial Group
Auburn, NY5 days ago $45k - $80k
...Automotive Sales Representative to join their team in Auburn, NY. In this dynamic role, you will drive sales, provide outstanding service, and develop customer relationships. You will benefit from professional growth opportunities in a vibrant dealership environment. Ideal...Flexible hoursGeorgica Auto Holdings LLC
Auburn, NY4 days ago- ...experienced Automotive Sales Consultant in Auburn, NY. You will drive sales success by achieving monthly goals and delivering outstanding service to customers. The ideal candidate possesses automotive sales experience and excellent communication skills, with a desire to grow...
Georgica Auto Holdings LLC
Auburn, NY4 days ago $40k - $150k
SOFA INC is seeking an Automotive Sales Consultant at Subaru of Auburn in Auburn, WA. This position offers a full-time total annual compensation between $40,000 and $150,000, including commission opportunities for motivated individuals. Join a family-owned dealership with...Full timeSofa.com
Auburn, NY4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Advisor. Be the first to apply!
Related searches
- toyota service advisor Auburn, NY
- guest services associate Auburn, NY
- community services specialist Auburn, NY
- environmental service worker Auburn, NY
- service consultant Auburn, NY
- full time service advisor Auburn, NY
- environmental service aide Auburn, NY
- health services administrator Auburn, NY
- service delivery associate Auburn, NY
- nutrition services aide Auburn, NY