Customer Service Representative

Job Description

Job Overview
We are seeking a dedicated and compassionate Veterinary Receptionist to join our team. In this role, you will be the first point of contact for pet owners and their beloved animals, providing exceptional customer service while managing administrative tasks in a fast-paced veterinary environment. Your passion for animal care and strong communication skills will help ensure a positive experience for both clients and their pets.


Duties

• Greet clients and their pets upon arrival, providing a warm and welcoming atmosphere.
• Schedule appointments and manage the clinic's calendar efficiently.
• Handle medical collections and process payments accurately.
• Maintain accurate patient records, including medical histories and treatment plans.
• Assist veterinarians with patient intake, including gathering relevant information about pets' health and behavior.
• Provide information to clients regarding pet care, services offered, and veterinary terminology.
• Manage phone calls, emails, and inquiries from clients in a professional manner.
• Ensure the reception area is clean, organized, and stocked with necessary supplies.
• Collaborate with veterinary staff to ensure smooth operations within the clinic.

Requirements

• Previous experience in a veterinary setting is preferred but not mandatory; kennel experience is a plus.
• Knowledge of animal anatomy, husbandry, handling, and care techniques is essential.
• Familiarity with veterinary terminology and medical collection processes is highly desirable.
• Experience in animal restraint, catheterization, critical care, or laboratory work will be beneficial.
• Strong communication skills with the ability to interact effectively with clients and team members.
• Ability to handle dogs of various sizes and temperaments confidently.
• Aseptic technique knowledge is an advantage for assisting with procedures as needed.
• Passion for animal welfare and commitment to providing excellent customer service in a compassionate manner. Join our team as a Veterinary Receptionist where your love for animals meets your organizational skills!

Job Types: Full-time, Part-time


Pay: $16.00 - $18.00 per hour DOE


Expected hours: 30 - 40 per week


Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.