Financial Center Manager - Ivy City Financial Center

Job Overview At Bank of America, this role is responsible for managing a financial center and its employees on a day‑to‑day basis. The manager operates as a business owner, fosters a client‑centric and risk‑aware culture, and helps clients achieve their financial goals. Responsibilities Develop and source talent proactively. Manage client traffic, route clients appropriately and foster client retention. Manage business results through formalized management routines and coaching. Create a world‑class client‑experience environment. Lead market‑level initiatives prescribed by market leaders. Drive operational excellence by engaging employees on business strategy. Manage organizational priorities and ensure effective execution. Managerial Responsibilities (in addition to the above): Opportunity & Inclusion Champion – create an inclusive team where members are treated fairly and respectfully. Manager of Process & Data – demonstrate and expect process knowledge, data‑driven decisions, simplicity and continuous improvement. Enterprise Advocate & Communicator – deliver clear and concise messages that motivate, convey the “why” and connect contributions to business results. Risk Manager – lead and encourage identification, escalation and resolution of potential risks. People Manager & Coach – develop team members through coaching and feedback. Financial Steward – manage expenses and demonstrate an owner’s mindset. Enterprise Talent Leader – recruit, onboard and develop talent and support mobility for career growth. Driver of Business Outcomes – deliver results through effective team management, structure and routines. Qualifications Required Qualifications 1+ year of leadership experience – coaching, training, motivating a work team. Enthusiastic, highly motivated self‑starter with strong work ethic and focus on results. Effective collaborator, building and nurturing strong relationships. Passionate, committed and drive to deliver an experience that improves clients’ financial lives. Confident in identifying client solutions based on needs and able to resolve problems independently or bring in others as needed. Effective communicator, comfortable engaging all clients. Ability to learn and adapt to new information and technology platforms. Strong critical thinking and problem‑solving skills to meet client needs. Follow established processes and guidelines, adhering to all laws and regulations. Efficiently manage time and capacity; manage complexity, prioritize tasks and delegate. Interpret performance results and identify opportunities to drive success. Flexible to work weekends and/or extended hours as needed. Desired Qualifications 1+ year of management experience including hiring, coaching and developing direct reports. Experience in financial services and knowledge of industry products and solutions. Experience in an environment with individual and team goals routinely met or exceeded. Bilingual skills. Key Skills Coaching, Customer Service Management, Client Focus, Performance Management, Talent Development. Business Operations Management, Recruiting, Result Orientation, Risk Management, Sales Performance Management, Inclusive Leadership, Leadership Development, Prioritization, Problem Solving, Referral Management. #J-18808-Ljbffr