Instructional Designer

Overview The main function of an Instructional Designer is to lead the development and implementation of services provided by the Customer Care organization in support of the clients' strategic initiatives. Responsibilities Provide insight to senior business leaders on overall Customer Care strategy development and implementation of client requirements. Identify client needs and suggest appropriate products/services. Develop a growth strategy focused on Customer Care / Connect that advocates company's key offerings and predicts clients' objectives. Assist with developing and delivering training modules, courses and programs; ensuring that courses and materials are relevant to the organization's customer service processes. Assist with gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness. Review and maintain training materials to ensure compliance with organizational policies and procedures. Qualifications Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Decision Making and Critical Thinking: Knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Training Operations: Knowledge of training processes and procedures. Skills Verbal and written communication skills, attention to detail, customer service and interpersonal skills. Ability to work independently and manage one's time. Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods. Ability to apply accounting and mathematical principles to work as needed. Ability to analyze business trends and project future revenues and expenses. Previous experience with computer applications, such as Microsoft Word and Excel. Education & Experience Bachelor's degree or higher in Education or Instructional Design. Two years' relevant work experience required regardless of education level. Instructional Design Certificate acceptable with at least four years' relevant work experience. Submission of a portfolio or examples of Instructional Design work is required. Job Type & Location Contract position based out of Peoria, IL. Fully onsite. Pay and Benefits Pay range: $20.00 - $25.00/hr. Temporary role benefits may include: Medical, dental & vision. Critical Illness, Accident, and Hospital. 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available. Life Insurance (voluntary life & AD&D for employee and dependents). Short‑ and long‑term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Time off/leave (PTO, vacation or sick leave). Application Deadline The position is anticipated to close on Jul 14, 2026. Equal Opportunity Employer TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems