Controls Service Technician

Job Description

Controls Service Technician

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Location: Boise, ID metro area

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Employment Type: Full-Time

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Travel: Infrequent; local Boise area support with limited travel to Eastern Idaho

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About Norbryhn NSW

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Norbryhn NSW is a growing HVAC Manufacturer’s Representative firm providing a full range of building mechanical equipment systems and accessories. Our core business is serving customers who rely on quality equipment and dependable service. We operate with a practical, hands-on mindset—valuing accuracy, responsiveness, and strong relationships with vendors and customers alike.Norbryhn NSW represents best-in-class manufacturers and pride ourselves on execution, accountability, and long-term customer relationships.

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Position Summary

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We are seeking an experienced controls technician with a background in building automation, BACnet-based systems, and electronics troubleshooting. This position will support our existing Phoenix Controls install base with diagnosis, retrofit upgrades, and lead programming, startup, and commissioning for new installations.

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Key Responsibilities

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• Programming, startup, and commissioning
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• Generate and design wiring diagrams in AutoCAD
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• Serve as primary on-site technical representative coordinating owners, contractors, manufacturers, TAB firms, and commissioning agents
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• Troubleshoot airflow, space pressurization, temperature/humidity control, fume hood face velocity, and control system issues in critical environments
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• Troubleshoot network communication and coordinate with IT or DDC integration.
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• Support and grow service and maintenance contracts with end users
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• Build and maintain strong relationships with customers and end users
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• Attend ongoing factory and internal training
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Qualifications

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• 3+ years of experience in building automation or HVAC controls
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• Familiarity with Niagara N4, BACnet IP / MS-TP, and control wiring diagrams
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• Working knowledge of HVAC mechanical systems and airflow principles
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• High integrity, strong interpersonal skills, and professional demeanor
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• Ability to work independently while taking direction from senior leadership
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Preferred Qualifications

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• Experience with laboratory, healthcare, or cleanroom HVAC systems
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• Experience with Phoenix Controls or critical space pressure systems
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• Bachelor’s degree in Engineering, Engineering Technology, or Computer Science
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• Commissioning or TAB coordination experience
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Who This Role Is For

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This role is ideal for a technician who enjoys solving complex airflow and controls problems, working in laboratory or healthcare environments, and becoming a long-term technical authority rather than rotating through routine service calls. Success in this position requires curiosity, attention to detail, and pride in getting critical systems exactly right.

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Compensation & Benefits

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• Competitive base salary
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• Quarterly performance-based bonuses
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• Health, dental, and vision insurance
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• 401(k) retirement plan
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• Company-provided vehicle, technology, and tools
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• Generous paid time off
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• Cell phone stipend
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• Gym or wellness benefit
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