Audio Visual Service Technician

Job Description

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Position Overview

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Vision Technologies is seeking AV Service Technician to troubleshoot, repair, and maintain commercial audio-visual systems. In this customer-facing role, you will support reliable operation of audio, video, control, conferencing, and network-connected AV technologies.

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We are considering candidates at the entry, experienced, and senior levels . Placement at Technical I, II, or III will reflect your experience, technical skills, certifications, and ability to independently support complex customer environments.

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What You’ll Do

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Troubleshooting & Repair

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• Perform break-fix service, preventive maintenance, and warranty support for commercial AV systems.
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• Diagnose faults across control systems, audio, video, conferencing platforms, digital signal processors (DSPs), switching equipment, and network-connected devices.
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• Restore system functionality within established service-level agreements (SLAs).
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• Identify the root causes of recurring issues and recommend permanent corrective actions.
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• Make programming adjustments and minor configuration changes as needed to restore functionality.
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• Verify system operation and complete functional testing following repairs.
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Preventive Maintenance & Technical Support

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• Perform system inspections, firmware updates, software maintenance, and system health checks according to manufacturer recommendations.
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• Coordinate materials, return merchandise authorizations (RMAs), and manufacturer technical support with internal support resources.
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• Identify opportunities for equipment replacement, upgrades, and service improvements, sharing recommendations with the Service Manager and Account Executive.
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• Maintain company tools, test equipment, and service vehicles in safe, professional condition.
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Customer Service & Documentation

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• Keep customers informed of system status, repair progress, and next steps.
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• Document work performed, test results, photographs, recommendations, and labor accurately in the ticketing system.
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• Prioritize service requests and respond promptly to emergency calls to minimize customer downtime.
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• Participate in an on-call rotation and provide after-hours support when required.
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• Follow company safety policies and customer site security requirements.
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Qualifications by Level

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Technical I – Entry Level

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Experience: 1–3 years supporting commercial AV systems

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• Perform preventive maintenance and basic break-fix work with guidance.
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• Troubleshoot displays, projectors, microphones, speakers, and cameras.
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• Understand basic AV signal flow and common conference room technologies.
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• Replace defective hardware and cables.
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• Apply basic networking knowledge, including IP addressing, Power over Ethernet (PoE), and switches.
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• Read basic drawings and technical documentation.
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• Recognize when to escalate complex issues.
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Preferred certifications and training: AVIXA CTS, manufacturer online training, and basic safety certifications.

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Technical II – Experienced Technician

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Experience: 3–6 years of commercial AV service experience

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• Independently support enterprise customers and perform advanced troubleshooting with minimal supervision.
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• Diagnose hardware, software, and network-related AV faults.
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• Support DSP systems, control systems, and video conferencing platforms.
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• Perform firmware upgrades and configuration changes.
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• Troubleshoot AV-over-IP systems.
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• Read and interpret system schematics.
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• Complete commissioning-level testing following repairs.
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• Mentor junior technicians.
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Preferred certifications and training: AVIXA CTS or CTS-I, Crestron P201/P301, Q-SYS Level 1, and Extron certifications.

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Technical III – Senior Technical Specialist

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Experience: 7+ years of enterprise AV engineering and service experience

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• Serve as a subject matter expert and escalation resource across multiple AV technologies.
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• Perform advanced diagnostics and root cause analysis in complex enterprise environments.
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• Complete advanced DSP tuning, control system diagnostics, and system modifications.
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• Troubleshoot AV network architecture and support large rooms and divisible spaces.
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• Coordinate complex technical escalations with manufacturers.
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• Mentor technicians and share technical knowledge.
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• Support equipment lifecycle recommendations and technical standards.
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Preferred certifications and training: AVIXA CTS-I or CTS-D, advanced Crestron certifications, Q-SYS Level 2, advanced Biamp certifications, and advanced networking certifications.

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What You Bring

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• A structured, analytical approach to troubleshooting and problem-solving.
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• Strong customer service, communication, and professional judgment.
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• Effective time management and the ability to prioritize service needs.
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• Accurate technical documentation and attention to detail.
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• The ability to work independently within your level of expertise and collaborate when escalation is needed.
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• A commitment to safety, quality workmanship, continuous learning, and manufacturer training.
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Apply to bring your AV expertise to Vision Technologies and help customers keep their systems performing at their best.