Implementation Manager, RCM Launch

At Commure, we’re building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI‑native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we are at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70 M raise at a $7 B valuation reflects the confidence the market has placed in this mission. Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you’re energized by hard problems, high stakes, and a team that holds itself to a high bar, you’ll find your people here. The future of healthcare is being built right now. Come deliver this transformation. About The Role As an Operations Manager at Commure, you will play a pivotal role in our Operations team, focusing on Revenue‑Cycle Management, by working across the whole organization (Product, Engineering, Operations, Sales, and Account Management) to define critical business processes. You will have end‑to‑end ownership – ensuring efficient execution and a seamless onboarding process for clients and driving business metrics. This is an incredibly high‑visibility, high‑impact, high‑autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper‑growth challenges will lead to rapid growth in role and responsibility. What You’ll Do Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch. Engage in cross‑functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer. Contribute to designing and implementing systems and processes that facilitate scalability and efficiency. Break down hairy, challenging business problems. Own execution and outcomes. Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of key metrics. Drive operational metrics (process throughput, defect rate, etc.). Understand the business in‑and‑out to be proactive about solving emerging problems. 40‑50% travel required. Location The position is 100% remote for those NOT in the San Francisco Bay Area, but will be fully on‑site for those who are local. What You Have Experience in consulting, investment banking, or operations at a fast‑paced SaaS tech company. Comfortable working with data and proficiency in SQL + Excel. Robust analytical experience (e.g., finance, consulting). Expertise in project management: experience deploying multiple projects in a fast‑paced environment. Enthusiastic about interacting with customers and consistently seeking to deliver great customer experience. Truth seeker: relentless in searching for truth, asking questions, and always seeking to understand a customer's requests. Project confidence: humbly confident and able to lead client meetings and discuss difficult subjects while projecting confidence and trust. Comfort in chaos: able to work autonomously, expertly prioritize, and identify internal and external blockers. Demonstrated drive, intellectual curiosity, attention to detail, and proven record of success. Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure’s best practices. Experience working cross‑functionally with sales, operations, and engineering teams to address clients' needs and support company objectives. Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience. Proficient in Retool, Google Suite is a plus. Experience in the RCM (Revenue Cycle Management) space is a bonus. Compensation Range: $80K – $120K #J-18808-Ljbffr Commure