Floating Branch Service Representative II

Location 15 Independence Avenue, SW,Washington, DC, 20515,United States Employee Type FT Non-Exempt Contact information Name Arpitha Kottari Description Congressional Federal Credit Union is seeking a dynamic, member-focused professional to join our team. In this role, you will provide exceptional service to members by accurately processing transactions, addressing member needs, and building strong relationships. The ideal candidate will have a thorough understanding of our products and services, proactively identify opportunities to recommend deposit and loan solutions, and refer members to the appropriate business partners when needed. This position requires flexibility to travel to various branch locations and work two Saturdays per month at the Oakton Branch. If you are passionate about delivering outstanding member experiences and contributing to a collaborative team environment, we encourage you to apply. Where you will have an impact Provide an exemplary service experience to the member while handling routine and moderately complex member transactions. Receives and accurately processes financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed. Post transactions to member accounts and maintain member records. Accurately processes member transactions throughout the business day and accurately balances cash drawer at close of business, while maintaining compliance and operational integrity of transactions. Completes tasks with a working knowledge of policies and procedures. Maintains member security at all times. May assist other branch staff with moderately complex transactions or processes. Build long term member relationships through understanding the members borrowing, planning for the future, personal Financial needs money management and future needs and providing appropriate solutions. Provide value added follow up and continue to develop member relationships over time. Actively participate in the credit union sales process of establishing rapport, setting direction, exploring needs, linking capabilities to needs and gaining commitment to next steps. Accurately addresses member needs and resolves member issues throughout the business day. Actively applies a working knowledge of policies and procedures. Maintains compliance, operational integrity, and member security at all times. May assist other branch staff with complex transactions or processes. Proactively cross-sell credit union products and services, refer members to the appropriate business partner for additional services. Meet or exceed sales and referral goals. What You Bring to the Table Qualifications and Skills required Two years to five years of similar or related experience. (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. Physical Requirements The Credit Union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job. Ability to communicate Ability to operate standard office equipment Must be able to sit for extended periods of time and to occasionally lift and move items up to 20 lbs. in weight. Why Join Us? Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed. Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs; this position is incentive eligible based on achieving certain targets. Benefits – We offer a wide array of benefits including medical, dental, vision, short-term and long-term disability, and life insurance, along with a robust retirement program that includes an employer match 401K contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program and employee wellness. Work-Life Balance – You will also be eligible for paid vacation of 15 days on an annual basis. Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization. #J-18808-Ljbffr Kids for the Future