Operations Manager

Operations Manager

At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and consulting, established our firm with a clear mission: to empower individuals and families to build generational wealth through strategic real estate investments. Today, TLTsolutions manages a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences.

Canza Management is the operational arm and property management subsidiary of TLTsolutions, responsible for overseeing and optimizing the performance of our portfolio of premium-branded hotel properties. Our commitment to operational excellence drives every aspect of our business. We employ a hands-on approach, ensuring that we exceed the standards expected by our guests, team members, and investors.

Joining TLTsolutions and Canza Management means becoming part of a dynamic team that values professionalism, excellence, and strategic thinking. We empower our employees to take initiative in their roles and further their professional development through our continuous learning, growth, and collaboration culture.

As Operations Manager, you will play a pivotal role in ensuring the seamless execution of daily operations, driving the efficiency and performance of the hotel's key departments while upholding the high standards of service and excellence that define TLTsolutions' premier hospitality portfolio. You will manage all key operational departments, including Cleanliness, Facilities, and Guest Services, ensuring that each department delivers a consistent and high-quality experience to our guests. This role is responsible for optimizing workflows, managing staff performance, ensuring compliance with regulatory standards, and driving operational efficiency to support the overall guest experience.

Key Responsibilities

• Operations Management: Oversee daily operations across all key departments, ensuring operational standards are consistently met. Monitor guest service delivery and address any issues that may arise.
• Staff Leadership & Coordination: Manage operational staff, ensuring they are well-trained, informed, and equipped to perform their duties effectively. Conduct regular briefings and coordinate staffing to meet operational demands.
• Guest Interaction & Feedback: Interact with guests regularly to gather feedback on their stay, addressing any concerns related to Cleanliness, Facilities maintenance, or Guest Services. Use feedback to inform operational improvements.
• Issue Resolution: Respond to and resolve any operational issues quickly and effectively to maintain service quality and guest satisfaction.
• Team Collaboration: Conduct weekly meetings with department heads to review performance, address challenges, and plan for peak periods.
• Budget Monitoring: Monitor departmental budgets and spending, ensuring that operational costs are controlled and aligned with financial goals. Optimize spending on Cleanliness and Facilities Maintenance operations.
• Resource Management: Ensure supplies and equipment inventory is maintained optimally and efficiently. Adjust resource allocation based on occupancy levels and operational needs.
• Reporting: Prepare and submit operational reports on key performance indicators, budget adherence, and operational challenges. Present these reports to the General Manager and TLTsolutions' executive leadership and make recommendations for improvements.
• Annual Planning: Collaborate with the General Manager and VP of Hotel Operations to set operational goals and develop a strategy for the year. Participate in annual budget planning and propose capital improvements where needed.
• Crisis Management: Lead the hotel's emergency preparedness and crisis management plans. Ensure staff are trained on emergency procedures and that protocols are regularly updated.
• Health & Safety Compliance: Ensure all operations are compliant with local health, safety, and environmental regulations. Conduct routine checks to maintain high standards and prevent regulatory violations.

What We're Looking For

• Leadership Skills: Proven experience managing operational teams in a hotel environment, with strong communication and leadership abilities.
• Operational Expertise: Solid understanding of hotel operations, particularly in Cleanliness, Facilities Maintenance, and Guest Services.
• Problem Solving: Ability to handle operational issues efficiently and resolve them quickly to ensure smooth daily operations.
• Compliance Focused: Knowledge of health and safety regulations and experience ensuring compliance in a hotel setting.
• Physical Requirements: Ability to lift up to 25 pounds, and ability to stand for extended periods and work in a fast-paced, guest-facing environment.

Why You'll Love Working With Us

• Competitive Pay: We offer a competitive hourly rate that reflects your skills, experience, and contributions to our success.
• Discounted Hotel Rates: Enjoy discounted rates at our partner hotel brands, making personal travel more affordable and enjoyable.
• PTO and Holiday Benefits: Full-time employees enjoy 1 week of paid time off, plus a floating holiday if they work on any of our 8 core holidays. Part-time employees receive 1.5x their hourly rate for holiday pay, ensuring everyone is rewarded for their dedication during the holidays.

Join TLTsolutions and Canza Management to contribute to our mission of exceptional hotel investment and management, ensuring unforgettable experiences for our guests, continuous professional growth and development for our employees, and lasting value for our investors.

TLTsolutions is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment that values and celebrates all team members' unique backgrounds, perspectives, and talents. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or other protected characteristics.