Director-Digital Product Management - EDAI

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. The Enterprise Data and AI (EDAI) organization unites data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact. The Enterprise AI Platforms Team creates the platforms, products and governance that power enterprise AI. Our team enables rapid experimentation, seamless deployment and responsible operation of AI systems at scale - delivering trusted, compliant and high-performance AI solutions that drive meaningful business outcomes, partnering with stakeholders to support use cases from inception to implementation. The Automation and AI Products team partners closely with Technologies scrum teams to deliver the highest priority intelligent automation capabilities for the enterprise, driving an enterprise automation agenda where we build once for many. It is critical for our Product Director to be a strong collaborator, flexible with changing priorities and possess a strong background in Automation and AI capabilities, and a desire to improve the way we work at American Express. Our team has the unique opportunity to build and democratize enterprise grade capabilities that will be leveraged by multiple business teams across the company, massively improving our business operations. The Director, Digital Product Management will lead strategy, prioritization and execution for a portfolio of AI-powered digital products and capabilities that support enterprise automation at scale. This leader will help shape and deliver a roadmap spanning Agentic AI, Document and Data Intelligence, Process Intelligence and AI-enabled Process Automation, while ensuring solutions are reusable, governed, measurable, and aligned to enterprise priorities. This role requires an experienced, strategic and forward-looking product leader who can connect business outcomes to platform capabilities, work seamlessly across product and technology teams and build an environment of innovation, accountability and continuous improvement. The ideal candidate brings strong experience in AI product management, enterprise transformation and large-scale delivery in a complex, highly regulated environment.