Service Center Leader

WHY WORK WITH US?

Waynes is a leader in modern pest control and lawn care with branches throughout Alabama, Mississippi, Florida, and Tennessee. We embody our core values of Integrity, Courage, Perseverance, and Character. We believe that if our employees are happy and fulfilled, they will go above and beyond in delighting our customers. That is the heart of the Waynes philosophy: Every little thing matters. A lot. The Waynes team is always looking at everything that we do to improve the quality of our team and their quality of life so that we can provide a quality service that sets the standard for not just the pest control industry, but the entire service sector.

Waynes is a part of Anticimex Group, with over 8,000 employees in 19 countries around the globe.

Benefits:

• Medical, Dental, and Vision
• Company vehicle and cellphone
• Employer-paid life insurance, and short-term disability
• 401k with company match
• Paid time off and 8 paid holidays

Overview

The Service Center Leader acts as the business owner for the operations of his/her assigned branch. This includes ultimate responsibility to staffing, customer satisfaction, revenue, and expenses. The Service Center Leader assures that the service center is profitable and set-up for growth. Service Center Leaders are required to provide leadership and set an example to employees within their service center ensuring that all company business is conducted ethically and in-line with company mandated processes and goals.

Responsibilities

• Analyze financial and operational reports to understand cost and revenue results, identify the drivers and develop strategies to grow the business.
• Directly oversee Service Supervisors. This includes providing performance feedback, discipline, rewards, and performance evaluations. Indirectly responsible for Service technicians.
• The Service Center Leader provides oversight for all interviewing, hiring, and training of service center employees within. Responsible for appropriate staffing.
• Partner with Technical Training team to determine training needs and ensure compliance with all regulations.
• Manage service center budget.
• Responsible for efficient service routes for all technicians.
• Actively participate in large commercial bids (SMART, walk-throughs, pricing, etc.) large commercial startups and any additional large jobs (bed bugs, birds, etc.)
• Provide hands on coaching, including ride-alongs, to Service Supervisors and Commercial Account Supervisors to demonstrate updated pest control techniques and identification of sales opportunities (i.e., up selling).
• Audit large accounts periodically.
• Identify and advocate for SMART solutions in commercial and residential accounts.
• Ensure that all safety procedures are followed, and incidents and accidents are appropriately reported and documented. Service Center Leaders will have responsibility for on the job safety results which include, but are not limited to, the following areas: Auto, Worker’s Compensation and Liability.
• Ensures that the appropriate level of pesticides and equipment for quick distribution and minimizes underutilized stock.
• Manage Huddle meetings and create agenda items.
• Resolve escalated customer issues on large accounts.
• Partner with VP of Operations on strategies to increase retention rates.
• Available to respond to urgent customer’s concerns on a 24/7 basis.
• Maintain all necessary licenses for pest control operations and ensure that technicians are properly licensed to perform pest control operations.
• Responsible for maintaining local training records for all service center employees.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and completing continuing education courses.
• Exemplify Waynes standards including professional appearance, communication style, and attendance and expect it from all.
• Other duties as assigned.

Performance Skills

• Exceptional problem solving/decision making skills
• Ability to understand financial and operations data
• Exceptional verbal and written communication skills
• Strong time management, prioritization, and planning skills
• Ability to partner effectively across the organization and levels
• Strong organizational skills
• Ability to demonstrate flexibility when needed
• Provide effective ad hoc training
• Provide employee feedback that encourages engagement and professional growth

Minimal Requirements

• 5+ years of management experience or a 4-year degree and 3 years of management experience.
• Experience managing 3+ people
• Ability to tolerate a variety of environmental conditions, including but not limited to seasonal weather (extreme heat or cold), rain, damp and/or dusty locations.
• Ability to work between the hours of 7:30 am and 6:00 pm regularly. Extended hours may be required based on customer needs, particularly during our busy season which is April through September.
• Exposure to the MS Office Suite (Excel, Word, PowerPoint, Outlook)
• Ability to complete basic calculations using company equipment
• Holds a current driver’s license with an acceptable driving record.