Manager, Inside Sales

Job Summary

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.

Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.

We are seeking an experienced and highly motivated Manager, Inside Sales, to develop and lead the Inside Sales team to drive ticket sales revenue across Player 15 Group entities, including but not limited to the Phoenix Suns, Phoenix Mercury, and PHX Arena. This role focuses on recruiting, training, and mentoring entry-level sales representatives to build a strong talent pipeline for senior-level revenue positions. The ideal candidate will cultivate a high-performance sales culture, implement effective training programs, and provide hands-on leadership to maximize revenue and professional growth.

Your Role on the Team

• Talent Recruitment, Development & Training.
• Foster an environment focused on exceeding revenue expectations, activity leading to desired outcomes, and continuous training to support accelerated development.
• Develop a structured ongoing recruitment & onboarding process to attract and retain premier entry-level talent.
• Design and implement comprehensive sales training program that continuously enhances skillsets, sales techniques, and overall product knowledge.
• Conduct bi-weekly one-on-one coaching sessions to provide mentorship, career development guidance, and performance feedback.
• Develop and maintain sales manuals, training materials, and best-practice guidelines for accountability and performance improvement.
• Assist in the planning, communication, and execution of ticket sales campaigns, special projects, and strategic sales initiatives.
• Performance Management.
• Establish and communicate clear revenue goals while accurately tracking individual and team performance.
• Coach towards aggressive daily and weekly activity expectations, providing feedback, guidance, and leadership.
• Assist team on sales appointments, meetings, calls, and game-day responsibilities.
• Develop innovative sales contests, incentives, and recognition programs to drive inspiration and results.
• Ensure internal system compliance and reporting outputs across all aspects of daily activities and outcomes.
• Deliver first-class customer experience, strengthening retention and renewals.
• Game Day & Event Responsibilities.
• Organize and oversee Inside Sales team responsibilities on game days, including prospecting events and networking opportunities.
• Attend Suns and Mercury home games, leveraging events and in-game activations to acquire potential customers.
• Support the execution of special ticketing promotions, group outings, and fan engagement initiatives.
• Collaboration & Leadership.
• Work closely across departments, including Marketing, Fan Experience, and Business Intelligence, to align on campaigns and initiatives.
• Ensure that all Inside Sales Consultants are delivering a first-class customer experience, strengthening retention and renewals.
• Provide leadership, mentorship, and development opportunities to create a strong pipeline of future sales talent within the organization.
• Perform other duties as assigned to support the overall ticket sales and service strategy.

Your Skills And Experience

• Strong relationship-building skills, with a customer-first mindset and the ability to engage with executives and high-value clientele.
• Detail-oriented and highly organized, with exceptional time-management skills to oversee multiple projects and ensure timely follow-ups.
• High-energy, self-motivated professional with a strong drive to generate revenue and exceed sales targets.
• Excellent problem-solving abilities, able to remain calm and focused in fast-paced, high-pressure situations.
• Strategic thinker, capable of identifying opportunities, analyzing data, and implementing successful sales tactics.
• Proficiency in CRM platforms, analytics tools, and presentation software to track performance and enhance sales efforts.
• Commitment to delivering a white-glove service experience, ensuring client satisfaction and long-term retention.
• Exceptional verbal and written communication skills, with the ability to adapt messaging for diverse audiences.
• Flexible availability, including the willingness to work evenings, weekends, and select holidays as required for games and events.

Experience/ Education Requirements

• Bachelor’s degree in business, marketing, sports management, or a related field from an accredited college or university preferred.
• 3-5 years of ticket sales or service experience within the sports and entertainment industry.

The Team & Experience

We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans.

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

Benefits

At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:

• Competitive medical, dental, vision, life and disability coverage options
• Paid vacation, sick time, volunteer time and company holidays
• 401(k) plan with Player 15 Group match
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at our Team Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
• Access to amenities, including:
• Full fitness center with locker rooms and showers
• Indoor/outdoor basketball courts
• Pickleball court
• Golf simulator and putting green
• On-site cafeteria and collaborative gathering spaces

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Questions? Reach out to the Talent Acquisition team at ***email_hidden***