Collaboration Architect

About the role: The Collaboration Architect is responsible for the architecture, design, governance and evolution of enterprise collaboration platforms that enable secure, scalable and reliable communication across the organization. This role sits within the IT Infrastructure organization and partners closely with Security, Identity, End-User Technology, Network and Application Development teams to ensure collaboration platforms are highly available, well governed, cost-effective and aligned with enterprise standards. This role sets strategic direction for collaboration technologies while staying closely connected to operational realities and platform lifecycle management. What’s in it for you: $98,600-$140,800 salary plus performance‑based incentives Opportunity to own and shape enterprise-wide collaboration strategy High-impact role with visibility and influence Collaborative technical environment Comprehensive benefits package Health, dental and vision coverage 401(k) with company match Perks including employee discounts, financial wellness planning, tuition reimbursement and more Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT What you’ll be doing: Define and maintain the enterprise hybrid Microsoft 365 collaboration architecture, covering messaging, meetings, voice, content sharing and productivity services Establish and maintain platform roadmaps aligned with business growth, security requirements and infrastructure strategy Evaluate new collaboration technologies and make recommendations on adoption, deprecation or consolidation Design platforms that balance usability, reliability, scalability, security and cost efficiency Own end‑to‑end collaboration platform architecture, including identity and access integration, network dependencies, high availability and disaster recovery Partner with infrastructure teams to ensure platforms meet enterprise standards for uptime, monitoring and supportability Define and enforce governance standards related to usage policies, lifecycle management, retention and compliance Collaborate closely with Security and Identity teams to ensure secure authentication models, regulatory compliance and proper auditability Establish guardrails that enable productivity while reducing risk and platform sprawl Support operational models including support tiers, escalation paths and service ownership Lead initiatives focused on platform standardization, technical debt reduction and legacy tool rationalization Provide architectural guidance during incidents, outages and significant service events Act as a technical authority and advisor to IT leadership and stakeholders Translate business collaboration needs into scalable, durable infrastructure designs Mentor engineers and contribute to enterprise standards, patterns and best practices What you need: 8+ years of IT experience with direct ownership of enterprise email and collaboration platforms Strong hands‑on expertise with Microsoft 365 collaboration technologies Proven experience designing and supporting large‑scale, highly available enterprise platforms Deep understanding of Exchange Hybrid architecture, mail routing, identity and access management, security and compliance controls and infrastructure fundamentals Advanced PowerShell scripting skills Experience operating within large, complex enterprise environments Preferred but not required: Experience with collaboration platform governance, information lifecycle management and compliance models Background partnering with legal, compliance and risk teams Experience supporting enterprise architecture or platform modernization initiatives Strong written and verbal communication skills Experience with Proofpoint email security Relevant Microsoft certifications (MS-102, SC-300, MS-700, AZ-900) Where you’ll be: 4289 Ivy Pointe Blvd Cincinnati, OH 45245 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. #J-18808-Ljbffr Total Quality Logistics