Optical Customer Service Representative

Job Description

Job Description

Customer Service & Sales Associate within eye care!

Are you someone who enjoys helping customers, working in a retail environment, and being part of a team? We're hiring a Customer Service & Optical Sales Associate to support a busy optical center. This role is perfect for candidates from retail, hospitality, wireless sales, banking, customer service, or store associate backgrounds looking for a stable career opportunity with growth potential.

You'll work directly with customers helping them through the eyewear purchasing process, answering questions, processing orders, and ensuring every customer has a positive experience.

Job Description

• Greet customers and provide exceptional service throughout their visit.
• Assist customers with eyewear orders and answer product-related questions.
• Process sales transactions and payments accurately.
• Verify insurance coverage and explain available benefits.
• Answer incoming phone calls and assist customers with inquiries.
• Update customer information and maintain accurate records.
• Support daily store operations, including filing, scanning, and administrative tasks.
• Coordinate order updates and communicate with customers regarding their purchases.
• Work closely with the optical team to ensure a smooth customer experience.

What We're Looking For

• 2+ years of customer service, retail, cashier, sales, hospitality, or banking experience.
• Strong communication and relationship-building skills.
• Comfortable using computers and navigating multiple systems.
• Ability to multitask in a fast-paced environment.
• High school diploma or equivalent.
• Positive attitude and team-oriented mindset.

Preferred Experience

• Retail sales or storefront experience.
• Eyewear, optical, healthcare, or medical office experience.
• Processing payments, orders, or insurance information.
• Front desk or receptionist experience.

Why This Role?

• Excellent opportunity to transition from retail into healthcare.
• Customer-focused environment where people skills matter.
• Stable schedule and long-term career potential.
• Hands-on training provided.
• Opportunity to learn the optical industry and grow professionally.

Ideal Backgrounds

• Retail Associate
• Store Associate
• Sales Associate
• Customer Service Representative
• Cell Phone Store Representative
• Branch Banker / Teller
• Front Desk Receptionist
• Hospitality Professional
• Jewelry Store Associate
• Wireless Sales Representative
• Optical Associate
• Assistant Store Manager

Schedule

Spring Valley

• Monday-Thursday: 11:00 AM - 8:00 PM
• Friday: 10:30 AM - 4:00 PM

Monsey

• Sunday-Thursday: 12:00 PM - 8:00 PM
• Friday: 9:00 AM - 1:00 PM

If you enjoy helping customers, solving problems, and working in a retail-style environment with a healthcare focus, we'd love to hear from you. Job Type & Location

This is a Contract to Hire position based out of Monsey, NY.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Monsey,NY.

Application Deadline

This position is anticipated to close on Sep 14, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on us.fitly.work for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.