Customer Service Representative/ Office Assistant

Job Description

Job Description

Customer Service/ Administrative Assistant- Optical Office Support

Locations: Spring Valley, Monsey, and Monroe, NY
Schedule: 30-40 hours per week | 5 days per week | No Saturdays
Hours: Monday-Thursday 11:00 AM-8:00 PM (some flexibility available) and Sundays 10:00 AM-6:00 PM
Employment Type: Temporary with potential for permanent hire

Hourly Rate: $20-21 an hour- some flexibility depending on experience in the field.

Position Overview

We are seeking a friendly, organized, and detail-oriented Administrative Assistant to support daily operations in a busy healthcare/optical office environment. This role is ideal for someone who enjoys providing excellent customer service, handling administrative responsibilities, and working in a fast-paced setting.

The position offers flexible scheduling and may be a great opportunity for a college student seeking part-time hours or someone looking for 30-40 hours per week.

Key Responsibilities

• Create, update, and process optical orders and payments
• Assist with insurance verifications and authorizations
• Maintain both electronic and paper filing systems
• Perform general administrative duties including scanning, copying, filing, faxing, mailing, and data entry
• Answer, screen, and direct incoming phone calls and emails
• Process orders, payments, and customer inquiries accurately and efficiently
• Assist management with special projects and administrative initiatives
• Maintain confidentiality of patient and organizational information
• Follow company policies, procedures, and compliance standards
• Provide additional administrative support as needed

Qualifications

• High school diploma or equivalent required
• Strong organizational and time management skills
• Excellent verbal and written communication abilities
• Comfortable using computers and standard office software
• Ability to prioritize tasks and solve problems independently
• Strong attention to detail and customer service skills
• Previous administrative, receptionist, medical office, or optical experience is a plus but not required

What We Offer

• Flexible hours
• No Saturday shifts
• Opportunity for temporary-to-permanent employment
• Multiple work locations available in Spring Valley, Monsey, and Monroe, NY
• Great opportunity for college students or individuals seeking part-time to full-time hours

Pay Details: $20.00 to $23.00 per hour

Search managed by: Tracy Galarza

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.