Concierge Service Worker

Concierge Service Worker

OPS Security Group is hiring Front Desk Concierge Officer to work in fast-paced, professional environments. This position is ideal for individuals with strong customer service skills and a calm, professional demeanor. As the first point of contact for many, you will play a vital role in ensuring safety, managing access, and delivering a great guest experience.

Key responsibilities include:

• Greet and assist visitors, guests, and tenants with professionalism
• Monitor access points and enforce entry protocols
• Respond to emergencies and de-escalate conflicts
• Monitor CCTV and report suspicious activity
• Maintain accurate daily activity logs and incident reports
• Conduct periodic patrols as needed (foot or vehicle-based)
• Support building operations by communicating effectively with staff and management
• Represent OPS Security Group's values at all times

Requirements include:

• High school diploma or GED
• Strong written and verbal communication skills
• Proficient time management and attention to detail
• Comfortable using security technology (radios, tablets, cameras, etc.)
• Excellent de-escalation and interpersonal skills
• Reliable transportation (public or private)
• Ability to pass background screening, urinalysis, and required training
• Previous experience in security, hospitality, and/or front desk preferred
• Earned Sick and Safe Leave (1 hour per 30 hours worked)
• Paid and ongoing professional training
• Internal promotion and advancement opportunities

This is a uniformed position that may require standing or walking for extended periods. You'll need to be alert, professional, and able to handle pressure calmly. This is an excellent opportunity to grow within a company that values people-first leadership, accountability, and integrity.

Required education: High School or better in Liberal Studies.

Preferred licenses & certifications: CPR/AED Certified, New Hire Orientation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.