Front Desk Concierge

Job Description

Job Description

Front Desk Concierge

Company Overview

Stratton Amenities is a hospitality company specializing in luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. We focus on delivering a consistent, professional, and welcoming experience that enhances residential living and reflects high hospitality standards.

Position Summary

We are seeking a polished, dependable, and service-oriented Full-Time Front Desk Agent to join our team in Philadelphia. This role is ideal for someone who takes pride in creating positive first impressions, enjoys daily interaction with residents and guests, and consistently delivers excellent customer service in a luxury residential environment.

What We Offer

Competitive hourly pay

Stable full-time schedule

Supportive and professional work environment

Performance-based recognition opportunities

Long-term growth potential within hospitality operations

Position Requirements

Excellent verbal and written communication skills

Strong customer service and problem-solving abilities

Professional demeanor with attention to detail

Ability to remain calm and courteous in a fast-paced environment

Strong sense of ownership and accountability

Ability to listen actively and respond promptly to resident and guest needs

Minimum of two years of hospitality, customer service, or upscale residential experience preferred

Strong interpersonal and guest service skills

Organized, proactive, and self-motivated with a positive attitude

Neat, polished, and professional appearance

Ability to maintain confidentiality and discretion

Key Responsibilities

Greet residents and guests in a warm, professional manner

Serve as the primary point of contact at the front desk during assigned shifts

Deliver an elevated resident and guest experience through attentive and responsive service

Answer phones, manage messages, and maintain professional telephone etiquette

Accurately log, track, and distribute resident packages, including routine audits

Monitor lobby activity and security cameras as required

Conduct property walks to ensure safety, cleanliness, and presentation standards are met

Assist residents with amenity requests, local recommendations, and service coordination

Build positive working relationships with residents, vendors, and property staff

Maintain a clean, organized, and welcoming front desk environment

Experience Requirements

Previous experience in hospitality, luxury residential, hotel, or upscale customer service preferred

Proven ability to consistently deliver high-quality service

Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and believe they are essential to building strong relationships and delivering exceptional service.

Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.