Client Manager, Direct Sales Channel

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being." Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we're a Great Place to Work... and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

We are seeking a highly organized and proactive Client Manager to lead and oversee the execution of large-scale, multi-state machine installation projects. This individual will be responsible for end-to-end project management, coordination of third-party vendors, and maintaining clear, professional communication with our customers throughout the implementation lifecycle.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day.

Responsibilities

+ Create large scale implementation plans for multi-vendor engagements.

+ Lead the planning, scheduling, and execution of machine implementation projects across multiple states, ensuring timely delivery.

+ Source, and manage third-party vendors responsible for installation, transportation, and on-site services. Ensure vendor compliance with project timelines, and contractual obligations.

+ Serve as the primary point of contact for customers throughout the project. Provide regular updates, manage expectations, and resolve issues quickly and professionally.

+ Collaborate closely with internal teams (ICT, sales, logistics, and service) to ensure all technical and operational requirements are met.

+ Maintain accurate records of project progress, vendor agreements, site readiness, and customer feedback. Provide regular status reports to internal stakeholders.

+ Coordinate with the Customer Operations Manager to track, monitor, and report implementation progress.

+ Serve as the primary point of contact for installations, internal teams, and clients during the implementation phase.

+ Troubleshoot order issues, account discrepancies, and service setup concerns in a timely and professional manner.

Qualifications

Required:

+ 5 years' experience within the office product industry

+ 2+ years in customer service, project management, account management, or a similar client-facing role.

+ Demonstrated strong problem-solving skills through effective analysis and resolution of complex issues.

+ Highly proficient in communication both verbally and written.

+ Proficiency in MS office and strong general computer skills.

+ Excellent organizational time management skills

+ Strong attention to detail and commitment to accuracy

+ Proven ability to work independently with minimal supervision while maintaining high-quality results.

Preferred:

+ Bachelor's degree in business administration or related field

+ PMP Certification

The typical pay range for this role is $81,000 -$119,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company's portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans, and/or individuals with disabilities are encouraged to apply.