HSPD-12: Government Badging & Credentialing Specialist - Site Lead (Memphis)

Job Type Full-time Company Description Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, Product Management, and Program Management support services. We strive to hire only ethical, talented, passionate and committed "A Players" who already align with the company's core values: Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small‑company culture, where successful team effort to address external and internal customer challenges is valued above all else. Position Overview The Site Lead for an HSPD-12 Office leads a team of onsite credentialing specialists, overseeing all aspects of PIV card enrollment and issuance. This role is responsible for ensuring compliance with federal identity verification standards, optimizing operations for efficiency, and leading continuous improvement initiatives in the HSPD-12 office. Responsibilities Operations Management Manage team workflow and coordinate resources to maintain efficient operations. Serve as a liaison between staff and Citizant/IRS upper management, relaying important updates and decisions. Resolve escalated customer inquiries or concerns with high‑quality support, addressing issues promptly and professionally. Conduct regular site performance evaluations and communicate the information to the Deputy program manager. Leadership and Team Development Provide guidance and direction to the CS staff to foster a collaborative and productive work environment. Identify opportunities for staff training and skill‑building activities. Provide guidance and mentorship to team members. Organize team‑building activities and foster a collaborative culture to boost morale. Set performance goals, conduct regular evaluations, and provide constructive feedback to support team members' professional growth and high performance. Compliance and Documentation Oversight Communicate any policy or procedure changes to staff and ensure compliance with them. Data Security and Privacy Management Oversee data handling practices for the entire on‑site staff. Recordkeeping and Reporting Prepare reports on office productivity, staffing needs, and general office operations for Citizant Upper Management. Scheduling and Workflow Management Oversee scheduling for PIV card services, coordinating availability to reduce wait times and improve service efficiency for the entire staff. Maintain a high‑capacity workflow to ensure the office can accommodate a large volume of applicants without compromising service quality. Continuous Improvement Collaborate with IRS leadership to introduce operational changes that improve service delivery, compliance, and customer satisfaction. Requirements Required Competencies Proven experience in leadership, managing teams effectively within a security or government environment. Strong organizational and multitasking capabilities. Solid understanding of data privacy laws and security protocols. Proficiency in MS Office Suite (Word, Excel, PowerPoint) and database management systems. Exceptional communication and customer service abilities. High level of discretion and professionalism in handling sensitive information. Experience in PIV card issuance or a similar credentialing process (Preferred). Familiarity with federal government security and identity verification standards (Preferred). Physical Requirements Primarily sedentary work with occasional stair climbing and extended periods of standing or walking. Involves reaching, squatting, bending, pulling, grasping, holding, and lifting objects up to 25‑30 lbs. Requires typing for a significant portion of the day. Effective verbal communication is essential, with frequent talking and listening. Education High School Diploma or GED required Bachelor's degree (Preferred). Clearance Requirement U.S. Citizenship is required. Active Public Trust/MBI clearance or the ability to obtain one. Benefits Medical, dental, and vision insurance 401(k) Generous PTO Company‑paid life and disability insurance Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) Tuition Assistance & Professional Development Program Disclaimer Disclaimer: Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience! Additional Information Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. #J-18808-Ljbffr