Technical Product Coordinator (Jira & Project Management)

Job Description Job Title Technical Product Coordinator (Jira & Project Management) Overview We are seeking a highly organized and proactive Technical Product Coordinator to manage the team's Jira backlog, support execution planning across product improvement initiatives, and serve as a liaison between engineering, leadership, and customers. This role combines backlog management, execution planning, stakeholder communication, and Jira administration. Key Responsibilities Own and maintain the team's Jira backlog, ensuring work items are properly written, prioritized, labeled, and groomed. Facilitate backlog refinement sessions with engineering and product stakeholders. Ensure epics, stories, and tasks are appropriately scoped, sequenced, and linked to broader initiatives. Monitor sprint and cycle health, identify blockers, and maintain accurate status reporting. Establish and maintain consistent ticket hygiene standards, including naming conventions, acceptance criteria, and definition of done. Build and manage Jira automation rules to streamline workflows. Design and maintain Jira dashboards that provide visibility into sprint health, velocity, burndown/burnup, and cumulative flow. Build and manage project timelines and roadmaps to visualize cross-team dependencies and delivery milestones. Create custom filters, saved searches, and reports using Jira Query Language (JQL). Maintain data integrity and consistent ticket management across projects. Partner with engineering leads and product owners to develop and maintain product improvement roadmaps. Translate strategic priorities into actionable execution plans with defined milestones and ownership. Identify dependencies, risks, and resource gaps across multiple workstreams. Track progress against plans and proactively communicate schedule risks. Facilitate planning activities, including sprint planning, roadmap reviews, and retrospectives. Serve as a point of contact for customer communications related to product updates, timelines, and issue status. Gather and organize customer feedback into actionable backlog items. Build collaborative relationships with internal and external stakeholders. Prepare and distribute status updates, release notes, roadmap communications, dashboards, and presentation materials. Coordinate cross-functional communication regarding priorities, timelines, feature releases, and known issues. Required Qualifications Bachelor's degree. Minimum of 4 years of IT experience. Minimum of 1 year of program management experience. Expertise in project management. Advanced experience with Jira, including: Advanced Roadmaps Jira automation Workflow configuration Dashboard creation and reporting Release tracking Preferred Qualifications Certification program. Experience collecting customer feedback and partnering with product teams. Experience supporting product incubation, developer enablement, or engineering productivity initiatives. Experience communicating with customers and stakeholders through status updates, release communications, and presentations. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision) Paid Time Off Paid Holidays 401(k) matching Group Life and Disability insurance Professional Development opportunities Wellness programs a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. #J-18808-Ljbffr HTC Global Services