Financial Service Partner I or II

Job Description

Job Description

Salary: $19.75 - $23.75

Financial Service Partner (FSP I or FSP II)

At Texas DPS Credit Union we do more than conduct routine financial transactions. We serve those who serve others, including the employees and families of the Texas Department of Public Safety, Texas Police Association, and Texas Sheriffs Association.

We are here to educate our members about money matters, enhance their experience, and empower them to make decisions that put them in the best possible financial position. This vision drives our leadership team and employees in every action we take.

We seek individuals who are enthusiastic about helping drive our vision and who exemplify our core values ofAuthenticity, Excellence, Integrity, Outstanding Service, and Unity. If you are looking to make an impact while working alongside a close-knit team, we would like to connect.

We are seeking aFinancial Service Partner (FSP I or FSP II)who is passionate about people, teamwork, and making a real impact. This role provides a concierge-style, consultative experience by building relationships, educating members, and helping them achieve financial success.

This position may be filled at the FSP I or FSP II level, depending on experience. FSP II team members are authorized to accept, process, and close consumer loan applications.

What Youll Do (All Levels)

• Deliver exceptional member service aligned with credit union values
• Build relationships and recommend products and services based on member needs
• Conduct consultative conversations, including account and credit review
• Promote financial literacy and digital self-service tools
• Process teller transactions such as deposits, withdrawals, transfers, and payments
• Open and maintain member accounts, including savings, checking, CDs, and IRAs
• Assist with debit cards, fraud or dispute claims, and account maintenance
• Support branch operations, including cash handling and opening or closing duties

Additional Responsibilities (FSP II)

• Accept, process, close, and fund consumer loan applications
• Explain loan products, rates, and terms
• Ensure loan documentation is accurate and compliant
• Refer mortgage and home equity loans to appropriate partners
• Handle more complex member requests and support team members

Qualifications

FSP I

• High school diploma or GED required
• One to two years of customer service or financial institution experience
• Prior cash handling experience required
• Exposure to consumer lending a plus

FSP II

• All FSP I qualifications
• Two to three years of financial institution experience
• One to two years of consumer lending experience preferred

Growth and Development

Texas DPS Credit Union supports career growth. FSP I team members may be eligible to advance to FSP II based on performance, training, and business needs.

Compensation and Benefits

• Competitive pay based on experience and level
• Medical, dental, vision, retirement, and paid time off
• Training and professional development opportunities
• Supportive, team-oriented culture
• On-site wellness room, and employee lounge

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Banking: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: In person