IT Support Technician II

Job Title

Responsible for end user support of computer workstations and associated peripherals. Diagnoses and troubleshoots all organizational software, hardware and mobile devices.

Principal Accountabilities:

• Manages multiple complex priorities and projects.
• Provides configuration and or installations documenters to guide other technicians.
• Provides timely resolution to all assigned calls and or tasks and escalates calls to the appropriate technical groups.
• Acts as an ambassador of the department dealing with all customers in a professional manner.
• Interacts with all ISS staff members to achieve successful implementation and maintenance of organizational hardware and software.
• Provides timely status reports on Projects and or assignments.
• Visits offsite locations and provide service to our customers.
• Ensures Asset Management database is monitored, and discrepancies are remediated
• Works with vendors as necessary to achieve successful implementation and maintenance of hospital hardware and software.
• Performs other related duties as assigned.

Qualifications:

Education: Associates degree, technical degree in Information Technology or related field or an equivalent of work history. Required:

• 2 plus years of relevant experience in Desktop Support, System Implementation or relevant area.
• Any of the following Certification preferred: - Certified Azure Fundamentals Microsoft 365 - Certified Fundamentals MCITP: Enterprise Desktop Support Technician 7 - MCITP: Enterprise Desktop Administrator 7 or - MCP, MCDST - MCSA: Administering Windows Server
• Preferred: Familiarity with networking systems and protocols.

About Us:

At Atlantic Health, our promise to our communities is; anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children's Hospital, Morristown, NJ
• Atlantic Health CentraState Healthcare System, Freehold, NJ
• Atlantic Medical Group
• Atlantic Visiting Nurse
• Atlantic Mobile Health
• Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• Chosen for 17 years by Fortune as one of the magazine's "100 Best Companies to Work For."
• Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the "World's Best Hospitals" in 2026.
• Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report's 2025-2026 Best Hospital rankings.
• Atlantic Health scored four "A" grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
• Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
• Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026.
• Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
• Named by Newsweek as one of America's Greatest Workplaces for Inclusion & Diversity 2025.
• Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran.

Job Info:

• Job Identification 29068
• Job Category Information Technology (IT)
• Job Schedule Full-Time
• Locations 901 W Main St, Freehold, NJ, 07728, US
• Minimum Salary (Hourly Rate) 24.050000
• Maximum Salary (Hourly Rate) 39.710000
• Assignment Category Full-time
• Hours per Week 37.5
• Primary Shift Day
• Work Schedule Variable
• Days and Shifts Mon and Tues 11:30am to 8pm, Wed 8am to 4:30pm, Sunday 8am to 8pm
• Department 101000084009 - ISS - Customer Svc Support
• Division Corporate
• Specialty Other
• Service Line Other
• Region Corporate
• Salary Admin Plan PRO
• Overtime Status NonExempt