IT Help Desk Technician Level 2 (MSP / ConnectWise)

IT Help Desk Technician Level 2 (MSP / ConnectWise) IT Help Desk Technician Level 2 (MSP / ConnectWise) Get AI-powered advice on this job and more exclusive features. This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $60,000.00/yr - $70,000.00/yr Direct message the job poster from Bowman Williams Senior Business Operations Manager & Cloud Recruiter at Bowman Williams We are a growing Managed IT Services Provider supporting small and mid-sized businesses across Monmouth County and the surrounding area. Our clients rely on us to keep their systems secure, networks running smoothly, and support ready when it matters most. We’re not just looking for “someone who knows computers.” We want a hands-on MSP professional who can deliver exceptional client service both remotely and onsite, solve complex technical issues with confidence, and bring a friendly, solutions-focused approach to every interaction. You’ll be joining a company that invests in its people, encourages professional development, and rewards performance with stability, growth opportunities, and competitive perks. Responsibilities: Troubleshoot and resolve issues in Microsoft 365, Outlook, Azure Entra ID, and Windows environments Configure and maintain desktops, servers, mobile devices, and network components (SonicWall, switches, VPNs) Manage and troubleshoot backups (Datto, Carbonite, Azure) and endpoint security solutions Support and administer Active Directory, group policies, and user permissions Leverage ConnectWise (Manage, Automate, Control) or similar tools for ticketing, monitoring, and remote access Diagnose and remediate malware, viruses, and security vulnerabilities Required Experience: At least 1 year of MSP experience Strong Windows desktop/server skills with networking fundamentals (DNS, DHCP, VPN, IP) Proficiency with Microsoft 365 administration and migrations Knowledge of firewalls, backup solutions, and endpoint protection tools Ability to work independently while knowing when to escalate or collaborate Excellent communication skills and a customer-first mindset Salary and Benefits: 401(k) with company match Health, dental, vision, and life insurance Paid time off and flexible schedule options Professional development assistance and certification support Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Bowman Williams by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Information Technology Help Desk Technician jobs in Matawan, NJ . New York, NY $68,000.00-$75,000.00 2 weeks ago Iselin, NJ $60,000.00-$73,000.00 3 weeks ago Information Technology Help Desk Technician Princeton, NJ $49,000.00-$60,000.00 2 weeks ago System Administrator/Help Desk Technician New York, NY $60,432.00-$70,432.00 2 weeks ago Audio Visual and IT Support Technician - Temporary New York, NY $81,000.00-$104,000.00 1 day ago New York, NY $70,000.00-$80,000.00 1 month ago New York, NY $50,000.00-$65,000.00 1 month ago New York, NY $66,458.00-$66,458.00 1 week ago Brooklyn, NY $66,458.00-$66,458.00 1 week ago Neptune City, NJ $45,000.00-$50,000.00 2 months ago Iselin, NJ $60,000.00-$73,000.00 2 weeks ago Brooklyn, NY $66,458.00-$66,458.00 1 week ago Brooklyn, NY $66,458.00-$66,458.00 1 week ago IT Network O365 Support Technician: SharePoint and Azure Associate IT Helpdesk Specialist (New York) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Bowman Williams