IT Technician Boston
High Touch Talent Solutions
IT Technician Boston
Boston, Massachusetts, United States
About the Job
IT Field Technician
We are in search for an IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.
Responsibilities:
- Attending customer support requests via phone, email or in person.
- Performing server and network troubleshooting remotely and on site
- Doing application deployments
- Following change control process
- Managing servers and network equipment
- Document and follow procedures
- Work on projects and tasks assigned in a timely manner
- Be available for emergencies and scheduled tasks during off business hours
- Be available for off hours on-call rotation.
- On-site visits to client site as needed
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Other Details about the Job:
- This is a Full-Time position.
- All standard benefits are included such as medical/dental/vision insurance and vacation time.
- We encourage and reward professional certifications
Vacancy posted 9 hours ago
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