Admissions Counselor

Job Information Job Title: Admissions Counselor Location: Syracuse, NY Campus: Syracuse, NY Department: iSchool Pay Range: $62,400 - $65,000 Staff Level: S5 FLSA Status: Exempt Hours: Standard University business hours (8:30am – 5:00pm (academic year); 8:00am – 4:30pm (summer)). Hours may vary based on operational needs. Job Type: Full-time Commitment to On-Campus Experience: Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy. Responsibilities Recruitment & Outreach Execute recruitment travel and virtual outreach for undergraduate and graduate audiences in coordination with central offices of undergraduate and graduate admissions. In alignment with the central outreach plan, participate in on‑campus and off‑campus events, including open houses, information sessions, high school visits, transfer fairs, corporate/industry visits, etc. Deliver presentations to prospective students and families; represent the iSchool at school‑wide divisional recruitment activities. Design and facilitate specialized programming to highlight the iSchool and its academic offerings at both the undergraduate and graduate level. Programming may include sample classes, academic workshops, information panels, career exploration sessions, and immersive campus experiences that bring iSchool programs to life for prospective students and their families. The counselor will also develop targeted off‑campus programming in key metropolitan markets to expand iSchool brand awareness and build regional prospect pipelines. Admissions Support & Application Review Review undergraduate and graduate applications where applicable (e.g., first‑year candidates, external transfer applicants, dual, and certificate programs). Support current Syracuse University undergraduates in exploring and pursuing graduate study at the iSchool upon completion of their undergraduate degree, including advising on pathways, program fit, and the application process. Make admissions and scholarship recommendations in consultation with the iSchool admissions team (graduate) and the Office of Undergraduate Admissions, ensuring alignment with program standards and institutional goals. Ensure timely and accurate processing of admissions decisions and documentation. Maintain consistent evaluation standards as defined by the iSchool Director of Admissions. Prospective Student Engagement Serve as a primary point of contact for undergraduate and graduate prospects via email, phone, chat sessions, virtual and in‑person appointments. Provide high‑quality customer service, ensuring timely responses and proactive follow‑up. Guide students across the funnel: inquiry, application, admitted yield, matriculated. Conduct targeted outreach to Syracuse University Summer College students, introducing them to iSchool undergraduate and graduate programs and fostering early interest in the iSchool community. Proactively engage current SU undergraduates across all schools and colleges who may be considering graduate study, building relationships that position the iSchool as a top choice for their continued academic and professional development. Event Planning & Yield Activities Assist with the execution of yield events across undergraduate and graduate cycles (e.g., Admitted Student Days, webinars, program info sessions). Coordinate with faculty, student services, advising, and student ambassadors to support recruitment and yield efforts. Plan and travel to visit high schools and attend undergraduate college fairs; develop and execute specialized iSchool recruitment programming in key metropolitan markets to build regional pipelines and expand brand awareness at the undergraduate level. Attend graduate school fairs and other graduate‑level recruitment events, both domestically and potentially internationally, to generate awareness of iSchool master’s programs and build a diverse pipeline of qualified graduate applicants. Education and Experience Bachelors Degree required, Masters preferred, in business, information systems, higher education, marketing, communications or related field. A valid driving license is required. The ability to obtain a passport is required. Skills and Knowledge One to three years of sales/marketing experience or university‑level recruitment is strongly preferred. Excellent organization, planning and project management experience. Excellent verbal and written communication skills; capable of establishing and maintaining strong rapport through distance communication tools. Excellent customer service skills and event management experience is favorable. Strong computer skills to including Word and Excel are required. Database, web analytics and CRM experience is favorable. Ability to maintain, analyze, and report enrollment data to inform recruitment strategy and support data‑driven decision‑making. Required Documents Resume/CV Cover Letter Application Instructions In addition to completing an online application, please attach a resume and cover letter. EEO Statement Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. #J-18808-Ljbffr Syracuse University