Concierge | Automotive Customer Experience

Job Description

Job Description

Location : Dallas–Plano, TX | Full-Time | Hybrid : Three days onsite in Plano

About the Role

Jackson Dawson is seeking a full-time Concierge to support a national concierge program for a leading automotive OEM. This role guides prospective buyers through the vehicle purchase journey while helping dealership partners deliver an elevated experience for performance-focused customers.

As a central point of contact between the OEM, customers, and participating dealerships, the Concierge coordinates communication, maintains accurate customer records, and supports a seamless experience from initial inquiry through vehicle delivery. The ideal candidate brings strong organizational skills, polished communication, and a detail-oriented approach to customer service and operational execution.

Responsibilities

Dealer Support

• Serve as a centralized point of contact for participating performance dealerships.
• Maintain accurate, up-to-date CRM records for inbound leads, customer interactions, and purchase milestones.
• Provide dealership teams with clear summaries of customer engagement, follow-up activity, and next steps.
• Track the customer journey from initial inquiry through vehicle delivery.
• Support program reporting and monitor activity against established key performance indicators (KPIs).
• Assist with dealership communication toolkits and structured follow-up processes.
• Build strong dealership relationships and coordinate day-to-day activities to support consistent program execution.

Customer Engagement

• Conduct proactive, structured outreach to prospective performance-vehicle buyers.
• Maintain a consistent follow-up cadence throughout the ordering and production process.
• Communicate vehicle milestones and status updates in coordination with dealership partners.
• Document customer interactions in the CRM to provide dealership teams with clear visibility into engagement and next steps.
• Deliver professional, attentive support that builds customer confidence throughout the purchase experience.
• Additional responsibilities may be assigned to support business needs and operational requirements.

Qualifications

• 3 to 7 years of experience in automotive, dealership operations, luxury retail, hospitality, or premium customer support.
• Strong organizational skills and proficiency with CRM systems.
• Excellent written and verbal communication skills.
• High attention to detail and the ability to manage multiple customer journeys within a structured, process-driven environment.
• Ability to coordinate effectively with customers, dealership teams, and OEM stakeholders.
• Bachelor’s degree in a related field preferred.

Preferred Experience and Interests

• Familiarity with dealership operations and dealer network dynamics.
• Experience supporting a luxury automotive brand.
• Background in automotive sales.
• Interest in motorsports, performance vehicles, and automotive enthusiast culture.