Fleet Compliance Specialist I - Hybrid

Job Overview The Compliance Services Specialist I is responsible for the management of various transactional processes managed by the Compliance Services team. Transactions include management of new vehicle paperwork or the registration renewals process. The specialist will cultivate relationships with DMVs and trusted vendors to ensure partnership across the industry. The specialist will be well‑versed and able to operate within external and internal systems and technologies to manage processing and communication. The specialist will adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration. Individuals in this role will be assigned to one of the following working groups and understand the role includes flexibility to be reassigned to another team to suit the business needs to optimize customer satisfaction. Key Responsibilities – Essential Functions

DRIVER FULLILLMENT CENTER

Print title, registration and tax documents based upon owner, state and specific client or vehicle instructions, assign ownership to ensure compliance within state and county statutes. Identify, analyze and research to resolve state, county, and province license and title rejections and or questions pertaining to title, registration and tax. Create, update and adjust the print positions on a form through Forms Definition. Order duplicate MSO’s directly through manufacturer website and follow up until received.

REGISTRATION RENEWALS

Process registration renewals using the appropriate resource (e.g., electronic transfer, online terminal, mail) for each jurisdiction, while achieving department performance standards for accuracy and timeliness. Ensure clients are billed correctly for renewals by verifying registration and service fees. Reconcile discrepancies using data acquired from Wheels’ databases and from vendor reports. Implore best method possible to keep vehicle legal for client use. Contact driver or client when jurisdiction requirements (e.g., emissions check, resolve outstanding violations) are needed to complete renewals. Coordinate with other departments to help fulfill missing/late requirements. Leadership Responsibilities This position has no leadership responsibility. Competencies – Skills Ability to speak and write clearly, confidently and succinctly in communications with dealers, tag agencies, government agencies, and clients. Strong customer service skills, with the ability to interact internal/external customers with diplomacy and tact. Multi‑task in a fast‑paced environment, while demonstrating the ability to effectively prioritize tasks and maintain a high level of organization. High attention to detail to ensure accuracy and ability to audit invoicing. Demonstrate excellent follow‑up and problem‑solving skills. Complete basic math functions to calculate complex tax documents. Experienced with Microsoft Windows and the various software it offers (Visio, Word, Excel, Office, etc.). Proficient with web‑based systems and databases and knowledgeable with navigating the internet. Strong networking skills with the ability to negotiate cost and pricing with various vendors. Must be self‑motivated, work well in a team environment, and demonstrate leadership qualities. Education and Experience High school diploma or GED required 2 years of previous office or customer service experience Use of SalesForce request management system to engage and respond to client/driver requests. Core Values Integrity – Always act with integrity and honesty. One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference. Innovation – Drive continuous improvement, spark creativity and embrace next‑generation thinking. Customer Success – Ensure that customer and driver success is at the heart of everything we do. Cultural Attributes Discipline Drives Quality – Plan the trip: think proactively, hold a high bar, follow through by leveraging experience and systems. Produce quality outcomes by being intentional and deliberate in everything we do. Intellectually Curious – Fuel your minds: be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities. Commit and Deliver – Own it: take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business. Relationships Matter – Share the ride: trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success. Job Specifications, Physical Demands and Work Environment Work Environment: Hybrid, located in Georgia or Illinois and operates in a professional office environment. Position Type/Standard Schedule: Full‑time, Monday through Friday. Travel: Not required. Physical Demands: Speak, hear, and see, and use hand and fingers for computer keyboard and phone. Sit or stand for extended periods. Reach above head to pull paper attachments. Disclaimer Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our Benefits Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market‑leading and competitive, offering you and your family outstanding care. Pay Range $37,500 – $52,500. The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here. EEO Statement Wheels is a drug‑free workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal‑opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. #J-18808-Ljbffr Wheels, LLC