Utilities Industry Senior Manager, CIS Transformation

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.

Within Accenture's Utilities (Energy Retail and Customer Experience) Practice , We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.

In Consulting we work with C-suite executives, leaders and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization’s total enterprise reinvention.

Benefits of Working at Accenture:

• Impactful Projects with Leading Clients : Opportunity to partner with top-tier clients in the CNR Industry on transformative projects.

• Collaborative Work Culture : Join a dynamic and collaborative environment that values professional growth and development.

• Competitive Compensation and Benefits : Enjoy a rewarding compensation package, including extensive benefits.

Key Responsibilities:

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.

• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.

• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.

• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.

• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.

• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.

• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work

Here's what you need:

• Minimum of 8 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery

• Minimum of 6 years of experience in a technical advisory or consulting role

• Minimum of 5 years of functional experience with either an SAP or Oracle platform.

• Expertise in Meter to Cash operations, functions, and technologies.

• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements)

• Bachelors degree or equivalent work experience.

• Ability to travel as needed for client work.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 09/14/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $132,500 to $338,300
Cleveland $122,700 to $270,600
Colorado $132,500 to $292,200
District of Columbia $141,100 to $311,200
Illinois $122,700 to $292,200
Maine $112,900 to $249,000
Maryland $132,500 to $292,200
Massachusetts $132,500 to $311,200
Minnesota $132,500 to $292,200
New York $122,700 to $338,300
New Jersey $141,100 to $338,300
Virginia $122,700 to $311,200
Washington $141,100 to $311,200

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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