EOC Support Analyst: Incident Response & Service
Tierpoint LLC
TierPoint LLC in Saint Louis is seeking an EOC Support Analyst to handle incoming calls and alerts, escalate issues, and document actions in the ticketing system. You will work in a fast-paced, 24/7/365 environment as part of a team responsible for ensuring service reliability. The role requires strong customer service, excellent communication, and the ability to multi-task across multiple incidents while maintaining professionalism and adherence to processes. #J-18808-Ljbffr Tierpoint LLC
- TierPoint, LLC. is seeking an EOC Support Analyst to handle incoming calls and alerts for services, document issues, and escalate critical incidents. You will work in a fast-paced, 24/7... ...internal and external customers. Responsibilities include diagnosing events, documenting...SuggestedWork at office
- TierPoint is seeking an EOC Support Analyst to provide essential system administration support and strong customer service across a 24/7/365 operations team. You will handle incoming... ...in a fast-paced environment. Responsibilities include diagnosing basic technical events...Suggested
$23 per hour
EOC Support Analyst Job Locations US-MO-Saint Louis | US-PA-Norristown Job Attributes... ...as well as a strong customer service background. This position is responsible for receiving incoming calls... ...identify and remediate/escalate incidents quickly. Perform basic diagnosis...SuggestedFull timeWork experience placementAll shiftsShift work- ...IT Support Analyst -Level I Helpdesk General Purpose Of The Job:... ...provide excellent customer service through incoming phone calls... ...assisting customers with routine incidents and routing tickets to... ...teams. Essential Duties And Responsibilities: Demonstration of...SuggestedWork at office
- ...POSITION SUMMARY The IT Support Analyst I serves as the primary point... ...exceptional customer service and contributing to a secure... ...ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide first-level technical... ...inventory records. • Document incidents, service requests,...SuggestedCasual workWork at officeRemote workAfternoon shift
$24.04 - $28.85 per hour
...Inc.-comprised of Trinity Services Group, Keefe Group, and Courtesy... ...About This Position IT Support Analyst - Tier 2 will provide... ...through incoming phone calls, incidents routed from different teams... ...Functions, Duties, and Responsibilities Demonstration of excellent...Full timeTemporary workWork at officeImmediate start- ...Description Job Title: Systems Support Analyst Department: Information Services FLSA Classification: Salary -... ...management system. Manage critical incidents and track issues to resolution.... ...practice. Behavioral Health Response is an equal opportunity employer...Work at officeLocal areaRemote workMonday to FridayShift workWeekend work
- ...Business Analyst We are looking for a Business... ...Analyst will maintain, support and enhance various... ...our organization. Responsibilities: Perform troubleshooting... ...Identify break/fix incidents versus enhancement... ...star level customer service. ~ Thrive in a fast...Permanent employmentWork at office
$37.94k - $62k
...apply now. Clinical Service Desk Analyst About NTT DATA Services... ...process services. We support a broad range of healthcare... ...Desk. This role is primarily responsible for handling inbound calls... ...identify and troubleshoot incidents. Document troubleshooting...Temporary workWork at officeRemote workFlexible hoursShift workNight shift- ...Cloud Platform foundation — IAM, service accounts, project isolation,... ...problems before they become incidents — and you build the tooling... ...with SRE practices, incident response, or on-call workflows. GC... ...opportunity employer that supports workplace diversity and does...Permanent employmentCurrently hiringWork at officeImmediate startShift work
- TKC Holdings, Inc. is seeking an IT Support Analyst in Banking Services to provide excellent customer... ...and assist customers with routine incidents. The role includes training KCN customers... ...banking applications nationwide. Responsibilities include resolving inquiries,...
$51k - $70k
...About the Role: We are looking for an IT Support Analyst who leads with AI — someone who doesn'... ...intelligent automation and self‑service. This role sits at the intersection of... ...the need for those tickets tomorrow. Responsibilities Include: AI-Powered Support Operations...- TKC Holdings, Inc. is seeking an IT Support Analyst - Tier 2 to deliver excellent customer service through phone support, incident handling, and on-call rotation. You will coordinate with onsite staff and third-party technicians to resolve hardware/software issues. The...
- The Timberline Group seeks an Application Support Analyst to partner with business units and provide hands-on management of several applications... ...and new technology integrations in a dynamic environment. Responsibilities include troubleshooting, configuring interfaces,...
$21.25 - $25 per hour
Job Title Technical Support Associate-3 Job Description Summary Resolve incidents escalated from first line of support as well... ...while adhering to established Service Level Agreements. Job... ...established Service Level Agreements. Responsible for but not exclusive to the following...Minimum wageLocal areaRemote workFlexible hoursWeekend work- ...Support Engineer Desk Side Support Responsibilities: Perform onsite troubleshooting and resolution activities. Dispatch... ...time dispatch notices from the Service Desk; monitoring of a Service... ...policies that are discovered during incidents via a jointly developed...For subcontractorLocal areaRemote work
- ...We are seeking a Mainframe Support Engineer to provide L2/L3 production... .... This role involves incident management, troubleshooting,... ...business continuity. Primary Responsibilities Provide L2/L3 production... ...mainframe applications and services. Investigate, troubleshoot...Full time
- ...Mainframe Support Engineer Location: Saint Louis, MO (Onsite) Job Description Must Have Technical... ...Exposure of C#, VB.net Roles & Responsibilities # Handle L2/L3 production support tickets and incidents # Perform incident triage, analysis, and resolution...
- A premier construction firm in St. Louis seeks a Service Delivery Technician to provide first-line IT support and excellent customer service. Responsibilities include managing incoming incidents via phone, email, and in-person, alongside supporting executive staff with...
- Stellar IT Solutions LLC is seeking a JD Edwards Support Analyst to provide day-to-day technical and functional support for JD Edwards ERP... ...operational and aligned with business goals. Key duties include incident handling, configuration fixes, user management, and...
- ...seeking a skilled Mainframe Support Engineer with strong experience... ...smooth batch operations, incident resolution within SLAs, and... ...production environment. Roles & Responsibilities Provide L2/L3 production... ...stakeholders for issue resolution and service restoration Support...
- ...its expertise in providing IT services and solutions. With a global presence... ...and ensure the coverage and support is taken care with zero escalation. Responsibilities: Operating System... ...Management (ITSM): Expertise in incident and problem management, leveraging...Remote work
- ...Essential Duties and Responsibilities: - Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. - Support leadership in ensuring that the project is delivered to specifications, is on time, and within...Minimum wageContract workTemporary workWork experience placementFor subcontractorLocal areaRemote work
- ...Employer Reference: R-286636 Job Description Responsibilities: • Responsible for preparing the donor, donor area and equipment... ...staff. • Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts...Part timeWork experience placementLocal area
- ...environment for our people to thrive. Keeley Construction is looking to hire an IT Support Desk Technician II to join our team in St. Louis, MO. Primary Responsibilities Manage and resolve service desk tickets within defined SLAs, ensuringtimelyresolution and clear...Local areaRemote work1 day per week
- ...Transportation is a 100-year-old full-service, multi-faceted transportation company operating... ...concepts. Essential Duties and Responsibilities Resolves more complex and/or high... ...night and weekend crews are properly supported. Reads technical manuals, confer with...Work experience placementLocal areaRemote workNight shiftWeekend work
$41.6k - $52k
...emailprotected] . About the Opportunity - Technical Support Specialist: We are hiring a Technical... ...-first mindset. Your regular set of responsibilities will include: About the Team: The... ..., attentive, and empathetic service. Develop a deep understanding of our products...Work at officeRemote workFlexible hours- ...Customer Support Technician Customer Support Technician that will ensure that all end... ...users are receiving excellent customer service for requests, issues and maintenance for... ...company and emergency/hosting issues. Responsibilities Handles the processing of service requests...Flexible hours
- ...the first on the scene when disaster strikes. As an Operations Support Technician, you'll work alongside that team by transporting equipment... ...to keep projects moving efficiently.Participate in emergency response and on-call rotations when customers need help most.You'll...Local areaMonday to FridayShift workNight shift
- Portfolio Support Technician Our Affordable Housing Property Management Company office is looking to add to our ever-growing corporate... ...is a vital part of our Corporate Leadership Team and is responsible for providing high-level support to Leadership, properties, and...Full timeWork at officeMonday to Friday
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