24/7 EOC Support Analyst - Incident & Ticket Specialist
TierPoint, LLC.
TierPoint, LLC. is seeking an EOC Support Analyst to handle incoming calls and alerts for services, document issues, and escalate critical incidents. You will work in a fast-paced, 24/7/365 team environment, supporting both internal and external customers. Responsibilities include diagnosing events, documenting actions, and maintaining professional communication across channels. Hybrid office environment with emphasis on reliability and teamwork. #J-18808-Ljbffr TierPoint, LLC.
- TierPoint is seeking an EOC Support Analyst to provide essential system administration support and strong customer service across a 24/7/365 operations team. You will handle incoming calls and alerts, document tickets, and escalate issues to appropriate resources in a fast...Suggested
- ...LLC in Saint Louis is seeking an EOC Support Analyst to handle incoming calls and... ...issues, and document actions in the ticketing system. You will work in a fast-paced, 24/7/365 environment as part of a... ...to multi-task across multiple incidents while maintaining...Suggested
$23 per hour
EOC Support Analyst Job Locations US-MO-Saint Louis | US-PA-Norristown Job... ...of a thoroughly documented ticket. The analyst is also responsible... ...is staffed on a continual 24/7/365 basis. Responsibilities... ...and remediate/escalate incidents quickly. Perform basic diagnosis...SuggestedFull timeWork experience placementAll shiftsShift work$24.04 - $28.85 per hour
...About This Position IT Support Analyst - Tier 2 will provide excellent... ...incoming phone calls, incidents routed from different teams,... ...service desk incidents. Handle 24/7 weekly on-call support... ...employees and user base in ticketing platform according to team SOP...SuggestedFull timeTemporary workWork at officeImmediate start- ...IT Support Analyst -Level I Helpdesk General Purpose Of The Job: IT Support Analyst will provide excellent customer service... ...IT Service Desk while assisting customers with routine incidents and routing tickets to appropriate teams. Essential Duties And Responsibilities...SuggestedWork at office
- ...Description POSITION SUMMARY The IT Support Analyst I serves as the primary point of... ...asset inventory records. • Document incidents, service requests, resolutions, and knowledge... ...platform • IT service management and ticketing systems • Enterprise print management...Casual workWork at officeRemote workAfternoon shift
- ...Job Description Job Title: Systems Support Analyst Department: Information Services... ...phone, email, and other related issues via ticket inquiries to resolve or escalate IT systems... ...management system. Manage critical incidents and track issues to resolution....Work at officeLocal areaRemote workMonday to FridayShift workWeekend work
- ...Operations Support Analyst - ATM We are seeking an Operations Support Analyst for an ATM Operations... ...platform, focusing on problem and incident management, release deployment,... ...scenarios, create incident and enhancement tickets, and communicate with internal operations...Work at office
- ...Program (EAP) for confidential support and resourcesBi-State... ...nine onsite gyms, available 24/7Enjoy free MetroLink and MetroBus... ...software.Troubleshoots and resolves incidents escalated from Desktop... ...desktop tools.Understanding ticketing systems such as ServiceNow, Connectwise...Full timeFor contractorsWork at officeRemote work
$37.94k - $62k
...Clinical Service Desk Analyst About NTT DATA Services... ...business process services. We support a broad range of healthcare organizations... ...identify and troubleshoot incidents. Document troubleshooting... ...escalate, and close incident tickets in accordance with...Temporary workWork at officeRemote workFlexible hoursShift workNight shift- Netskope in the United States is seeking an IT Support Analyst who leads with AI to reshape IT support. You will be the primary hands-on technologist... ...support team, resolving employee issues while driving down ticket volume through intelligent automation and self-service. This...
- TKC Holdings, Inc. is seeking an IT Support Analyst - Tier 2 to deliver excellent customer service through phone support, incident handling, and on-call rotation. You will coordinate with onsite staff and third-party technicians to resolve hardware/software issues. The...
$51k - $70k
...LinkedIn and Instagram. About the Role: We are looking for an IT Support Analyst who leads with AI — someone who doesn't just use AI tools as... ..., resolving employee issues while continuously driving down ticket volume through intelligent automation and self‑service. This...$21.25 - $25 per hour
Job Title Technical Support Associate-3 Job Description Summary Resolve incidents escalated from first line of support as well... ...Title: Technical Support Specialist REPORTS TO: Virtual Genius Bar... ...documentation up to date. Provide proper ticket and incident management....Minimum wageLocal areaRemote workFlexible hoursWeekend work- ...Help Desk Support SpecialistJob Type Full-time Description Help Desk Support Specialist Location: St Louis, MO or Springfield, VA The Help Desk Specialist will... ...that continue to occur.Creates a ticket in the approved incident management system for all support calls...Full timeWeekend workAfternoon shift
- ...and opportunity for both our clients and team members. Safety Specialist As our Safety Specialist, you will be a key player in promoting... ...actions using sound risk assessment practices. Respond to incidents with professionalism, investigate thoroughly, and document near...Work at officeImmediate start
- ...Support Engineer Desk Side Support Responsibilities: Perform onsite troubleshooting... ...Service Desk; monitoring of a Service Desk Ticket queue for dispatched tickets, checking... ...BJC policies that are discovered during incidents via a jointly developed communications process...For subcontractorLocal areaRemote work
- ...Mainframe Support Engineer Location: Saint Louis, MO (Onsite) Job Description Must Have Technical/Functional Skills... ...Roles & Responsibilities # Handle L2/L3 production support tickets and incidents # Perform incident triage, analysis, and resolution within...
$75.3k
...As part of our team, in this initial remit you will provide HSE support and leadership to and EPCM project at a client facility in... ...of the Jacobs HSE program. You'll be charged to lead/support incident notification, investigation and reporting process, as well as facilitating...Full timeWork experience placementFor subcontractorLocal area- ...Position Purpose: The Asset Protection Specialist is primarily responsible for preventing... ...financial loss caused by theft and fraud and supporting safety and environmental program... ...including but not limited to identifying incidents of theft and fraud, reviewing CCTV and...
- ...for a Patient Safety & Risk Management Specialist. This position plays a key role in advancing... ...will partner with leaders to review incidents, conduct root cause analyses (RCAs), and... ...communication skills is essential to effectively support teams and foster a culture of safety....Monday to FridayFlexible hours
- ...As part of our team, in this initial remit you will provide HSE support and leadership to and EPCM project at a client facility in... ...of the Jacobs HSE program. You'll be charged to lead/support incident notification, investigation and reporting process, as well as facilitating...Work experience placementFor subcontractorLocal area
- ...and mission-driven team as an Employment Specialist, where you will play a vital role in... ...opportunity to make a direct impact by supporting clients through individualized career planning... ...offers:Employee Assistance Program – 24/7 counseling services, legal assistance,...Full timeLocal areaFlexible hoursNight shiftAfternoon shift
$22.26 per hour
...initial training period. Important: This facility operates 24/7. All employees will rotate shifts based on operational needs... ...quality Monitor equipment operation and report any issues Support a team-oriented, safety-focused work environment Follow all...Permanent employmentFull timeTemporary workImmediate startAll shiftsFlexible hoursShift workRotating shiftDay shift- ...providing safety documentation including incident reports, training records to management... ...ensure preparedness. Provide safety support for operations in the pump station, collection... ...the role. ~ Must obtain the Specialist in Safety and Health (SSH) General Industry...
- ...Job Title: Enterprise Operations Center (EOC) Specialist Right to hire 3-6 months 40+ hours a... ...collaborating with other IT teams to resolve incidents. The EOC Specialist plays a critical... ...technology stability and providing support for technology-related problems. Key Responsibilities...Work at officeShift workNight shiftAfternoon shift
- ...procedures. Responsible for providing safety documentation including incident reports, training records to management and supervision.... ...emergency response plans to ensure preparedness. Provide safety support for operations in the pump station, collection, and treatment plants...
- ...We are currently recruiting an entry-level IT Help Desk Specialist to support both technical troubleshooting and customer experience within... ...clear, user-friendly way ~Track, update, and manage support tickets to ensure timely resolution ~Escalate complex issues to appropriate...Full time
- ...JobWe are currently recruiting an entry-level IT Help Desk Specialist to support both technical troubleshooting and customer experience within... ...a clear, user-friendly wayTrack, update, and manage support tickets to ensure timely resolutionEscalate complex issues to appropriate...
- Stellar IT Solutions LLC is seeking a JD Edwards Support Analyst to provide day-to-day technical and functional support for JD Edwards ERP... ...operational and aligned with business goals. Key duties include incident handling, configuration fixes, user management, and...
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