Logistics Specialist

ABOUT ORGANOX:

OrganOx is a commercial stage organ technology company dedicated to developing technologies to improve outcomes for patients with acute or chronic organ failure. The company was established as a spin out of the University of Oxford in 2008 and is now part of the Terumo Group. OrganOx is a pioneer in normothermic machine perfusion (NMP). It's flagship platform, the metra®, is available for use in the U.S., Europe, Canada, and Australia. It has been utilized in over 7,000 liver transplants to date to keep donor livers in a metabolically active state outside the body enabling longer preservation times and functional assessment of the organ prior to transplant, leading to an increased number of organs available for transplant. Founded in 1921, Terumo Corporation (TSE:4543) strives to fulfill its mission of "Contributing to Society through Healthcare" by providing a comprehensive range of solutions in the fields of therapeutic procedures, hospital operations, and life sciences in more than 160 countries and regions.

Position Summary

The Logistics Specialist is responsible for processing customer orders and returns, coordinating domestic and international shipments, creating shipping documentation, return requests, order acknowledgments, and sales quotations in SAP. This role also supports continuous process improvement initiatives to optimize logistics efficiency, compliance, and customer satisfaction.


Listed below are the major responsibilities of the role and a brief description of some of the key tasks to be performed. This list is not totally exhaustive.


This is an on-site position in Madison at least three days per week with an additional fourth day needed from time to time.


Major Responsibilities:

Under direction from the Operations Manager, the Logistics Specialist will be responsible for:
• Process customer orders in a timely and accurate manner to maintain an outstanding service level for all customers.
• Maintain positive and professional relationships with all customers, third-party logistics (3PL) providers, and carrier partners.
• Coordinate both domestic and international shipments, ensuring full compliance with shipping regulations, Incoterms, and customs documentation requirements.
• Serve as a key point of contact for all logistics-related issues, resolving them promptly and efficiently.
• Manage the Return Material Authorization (RMA) process for the return of products from customers to OrganOx Inc. (U.S.) and OrganOx Ltd. (U.K.).
• Create order acknowledgments, delivery notes, stock transfers, return requests, and sales quotations in SAP.
• Collaborate with cross-functional teams and Operations leadership to ensure timely and accurate delivery of products and services.
• Monitor logistics workflows and recommend process improvements to enhance efficiency and reduce cost.
• Report customer sales, returns, and shipment data on a weekly and monthly basis using SAP and Excel reporting tools.
• Adhere to the letter and spirit of OrganOx's Code of Conduct and all other company policies.


Requirements

Skills & Experience

• Minimum of 3 years of experience in logistics and international shipments, including knowledge of:
• Incoterms and their application in international trade
• Customs clearance procedures and import/export documentation
• Commodity codes / Harmonized Tariff Schedule (HTS) classification
• Import/export regulatory compliance (e.g., FDA, CBP, as applicable)
• Previous experience in the medical device or life sciences industry preferred.
• Experience with SAP or a similar ERP system.
• Strong attention to detail and organizational skills.
• Excellent communication skills (written and verbal) for liaising with customers, carriers, and internal teams.
• High level of problem-solving and analytical skills.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Adaptable and proactive in a continuously evolving global logistics landscape.

Qualifications

• Minimum of 3 years' experience in a similar logistics or supply chain role, with emphasis on international shipments.

• Experience with SAP or equivalent ERP software.

• Experience managing the RMA process.

• Demonstrated attention to detail and strong organizational capabilities.

• Proficient in Microsoft Office Suite (Outlook, Excel, Word).

A job description does not imply that the duties stated are the only ones to be performed by the job holder. Job holder will be required to follow any other job-related instruction as reasonably requested by their line manager or their designate.


Benefits

We offer competitive compensation and comprehensive benefits available from day one, including health, dental, vision, disability coverage, and flexible spending accounts. Additionally, we offer a 401(k)-retirement plan with company matching after 90 days, paid time off, holidays, and additional leave benefits, as well as employee discounts and access to our onsite wellness facility. OrganOx supports work-life balance and provides opportunities for ongoing professional development.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.