Customer Service Coordinator

Customer Service Coordinator

We're looking for a detail-oriented and customer-focused Customer Service Coordinator to support Avail's Move Management program. In this role, you'll serve as a primary point of coordination for transferees, agencies, and service providers as shipments move through the relocation lifecycle.

You'll monitor shipments at any stage while ensuring accurate documentation, timely updates, and a positive customer experience. This role is ideal for someone who enjoys balancing customer interaction with operational accuracy in a fast-paced, service-driven environment.

What You'll Do

• Serve as the primary agency contact responsible for scheduling, estimating, and monitoring shipments throughout the move management process.
• Track and monitor shipments at any stage of the shipment lifecycle, ensuring service milestones are met.
• Enter and maintain accurate shipment data in the move management database, documenting each step of the process.
• Review and verify data entered by agents to ensure accuracy and support timely and accurate invoicing.
• Receive, review, and enter required documentation from service providers in accordance with program requirements.
• Prepare, update, and distribute reports for customers and service providers as needed.
• Provide direct customer support by responding to inquiries from transferees contacting the Move Center.
• Collaborate with internal teams, agencies, and service providers to resolve questions or issues quickly and professionally.

Your Wellness Is Our Focus

• Medical, dental, and vision coverage for employees and dependents
• Employee Assistance Programs with a strong focus on mental health
• 24/7 access to a licensed therapist
• Wellness programs with employee perks
• Onsite Fitness Center and Medical Clinic

Financial Wellbeing

• Generous 401(k) matching retirement plan
• Pre-tax savings options including HSA and FSA
• Tuition assistance
• Financial wellness resources through our Employee Assistance Program
• Earning potential up to $21/hour

Flexibility & Time Off

• Paid time off including vacation, sick leave, parental leave, holidays, and disability leave

Qualifications

• High school diploma, GED, or equivalent required.
• 24 years of relevant experience, or an equivalent combination of education and experience.
• Strong attention to detail with the ability to manage and verify data accurately.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks and track details across multiple shipments.
• Strong organizational and follow-up skills in a deadline-driven environment.

Our Promise to You

At Atlas, we want you to grow your career - not just fill a role. We invest in our people through:

• Free online training via a modern learning and development platform
• A company-wide mentorship program
• Internal employee organizations
• Tuition reimbursement and continuous learning opportunities

Atlas Van Lines is an Equal Opportunity Employer, including Veterans and individuals with disabilities. Benefits may vary by position and/or office location. *The salary range shown is a good?faith estimate of what we expect to offer for this role, with actual compensation determined by skills, experience, and job?related factors.