CHVAC Service Manager - Data Centers (traveling)

Role Summary The Service Manager will work with a group of Operations Professionals and Union Field Technicians to efficiently execute planned maintenance and installations of large commercial projects in an effort to exceed the expectations of our customers and meet revenue and margin targets. Key Responsibilities Act as the primary customer‑facing representative, embodying and promoting the Carrier brand. Lead the hiring process for Data Center technicians, ensuring the selection of qualified candidates. Oversee onboarding of new technicians, including safety orientation, training procedures, and provisioning of devices and equipment. Serve as the union liaison, facilitating communication and maintaining positive relations between Carrier and union representatives. Conduct job site safety inspections and organize quarterly safety meetings to reinforce safety culture. Interact regularly with the master scheduler to ensure technician staffing needs are accurately met for each project. Manage requests for tools, personal protective equipment (PPE), vehicles, and uniforms for field teams. Maintain responsibility for fleet management, ensuring vehicles are properly assigned, maintained, and available. Approve daily timesheets and travel requests for Data Center technicians. Travel to Data Center sites to oversee operations and support field teams. Forecast, monitor, and document financial performance against plan. Coordinate, prioritize and resolve issues encountered by the team. Optimize the usage of manpower, standard time, equipment and energy to complete open work. Escalate critical/complex issues that will impact the business. Manage the team according to established programs and objectives. Implement, monitor, and manage the quality of work. Respond to key customer complaints, carry out customer satisfaction investigations and ensure establishment of appropriate improvement plans. Required Qualifications High school diploma or GED. 5+ years of experience in commercial HVAC and/or the service industry. 3+ years’ experience managing and/or training field service teams, including union technicians, with a focus on performance and efficiency. Ability to travel. Preferred Qualifications Bachelor’s degree in engineering, Information Technology, or a related technical field, or equivalent combination of education and relevant experience. Expertise in startup and commissioning of industrial HVAC systems and understanding of data center reliability standards. Strong technical knowledge of commercial HVAC systems, including diagnostics, controls, and maintenance. Familiarity with safety standards, building codes, and compliance requirements. Proven ability to build customer relationships and resolve issues effectively. Proficient in ERP systems (e.g., SAP, Oracle), Microsoft Office, and dispatch tools. Skilled in budgeting, forecasting, and resource planning. Clear and confident communicator with all organizational levels. Flexible and hands‑on, comfortable in both office and field environments. Locations Pelham, AL Charlotte, NC Morrisville, NC Marietta, GA West Columbia, SC Pay Range The annual salary for this position is between $96,000.00 and $192,000.00, based on skills, education, experience, and other unique qualifications. Other Compensation Short‑term cash incentives, subject to plan requirements. Benefits Health Care Benefits: Medical, Dental, Vision; Wellness incentives. Retirement Benefits: (details vary by state and eligibility). Time off & Leave: Paid vacation days (up to 15 days); paid sick days (up to 5 days); paid personal leave (up to 5 days); paid holidays (up to 13 days); birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation. Disability: Short‑term and long‑term disability. Life Insurance and Accidental Death and Dismemberment. Tax‑Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account. Tuition Assistance. EEO Statement Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. #J-18808-Ljbffr