HR Operations Associate

Job Description

EchoStar is reimagining the future of connectivity. Our business spans satellite television service, streaming and on-demand programming, smart home installation services, 5G wireless consumer and commercial services, internet and other enterprise products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

In Human Resources, we collaborate with the innovators who drive DISH's creative ambition. From recognizing and fostering the development of our company's talent to navigating an ever-changing business landscape, our HR team drives positive change for both the company and our team members interested in growing their careers at DISH.

The HR Operations Associate serves as an employee experience champion, ensuring every interaction across the employee lifecycle is frictionless, personalized, and adds value. The HR Associate is often the first contact employees have with HR and responds to employee inquiries on topics including but not limited to Echostar guidelines, benefits plan and enrollment, paid time off, employee communications, COBRA, and retirement plans. The HR Operations Associate is dedicated to providing empathic and personalized interactions, ensuring that each employee feels understood and supported during their moments of need.

Key Responsibilities:

• Deliver prompt, personalized, and "one-touch" resolutions to HR inquiries across all communication channels, including phone, email, chat, and cases
• Act as an empathetic employee advocate by actively listening to concerns, anticipating needs, and raising complex issues to appropriate teams like HRBPs, Generalists, and payroll
• Guide employees through self-service options using the HRCM tool, while consistently auditing and optimizing these pathways to improve the overall employee journey
• Proactively identify process inefficiencies, escalate failing workflows promptly, and collaborate cross-functionally to develop practical solutions
• Serve as a dedicated ambassador for the Echostar Way while flexibly supporting daily team tasks on a rotational or as-needed basis

Education and Experience:

• 1+ years in HR operations, service delivery model, customer service, or employee service center
• Associate’s Degree or higher preferred; or an equivalent combination of education and experience

Skills and Qualifications:

• Experience with or aptitude to learn HR Information Systems (HRIS) and case management/ticketing software
• Ability to effectively navigate and manage high-volume inquiries across multiple communication platforms simultaneously
• Create clear and concise business correspondence, employee communications, and routine reports to support HR operations 
• Exceptional interpersonal and customer service skills to effectively communicate with personnel at all levels of the organization 
• Strong ability to read, interpret, and clearly explain complex HR policies, including federal, state, and local guidelines
• Demonstrated proficiency with Google Suite, Microsoft Word, Microsoft Excel, and the ability to leverage AI to improve daily work efficiency
• Strong troubleshooting skills with a proactive mindset for identifying workflow inefficiencies and suggesting process improvements
• Effectively interact with all levels of organizational staff and company personnel
• Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills
• Meet all of EchoStar’s performance expectations, including but not limited to satisfying all applicable metrics, productivity standards, goals, and proficiencies related to overall performance
• Bilingual capabilities are considered a strong plus

Visa sponsorship not available for this role

To perform this job successfully, an individual must be able to perform all above duties, possess all listed skills, and be able to perform each essential job function satisfactorily, with or without reasonable accommodation. The requirements listed above are representative of the knowledge, skill, and/or ability generally required to successfully perform the essential job functions.

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.