Director of Operations

Job Description

Job Description

Location: This role must be based in either our State College or Altoona office and requires frequent travel between both locations. The Director will also support select firmwide operational initiatives. 

Position Summary 

Steinbacher, Goodall & Yurchak is seeking a hands-on, people-focused Director of Operations to lead the employee experience and day-to-day operational effectiveness of our State College and Altoona offices. This leader will take primary responsibility for hiring, onboarding, employee development, performance accountability, corrective action, and separations for the teams they support while creating a respectful, solutions-oriented workplace built on quality, care, commitment, and accountability. 

The right candidate is organized, confident handling difficult conversations, comfortable making decisions, and energized by developing people and improving how work gets done. 

Responsibilities 

• Lead employees across the State College and Altoona offices with a visible, accessible presence in both locations. 

• Assess staffing needs and lead recruiting, interviewing, selection, offer coordination, and onboarding for the two offices. 

• Set clear expectations, conduct regular check-ins, coach employees and supervisors, and build practical development plans. 

• Lead performance management, including goal setting, reviews, recognition, documented coaching, corrective action, and progressive discipline when appropriate. 

• Partner with firm leadership and HR resources on employee-relations matters and make well-supported recommendations regarding retention, promotion, discipline, and termination. 

• Coordinate respectful, consistent, and appropriately documented employee separations. 

• Oversee daily office operations, including staffing coverage, workflow coordination, communication, facilities, vendors, supplies, and professional standards. 

• Implement and reinforce firm policies, procedures, systems, and client-service expectations across both locations. 

• Identify operational or people-related issues, address root causes, and lead practical improvements with clear ownership and follow-through. 

• Assist partners and firm leadership with firmwide process improvement, strategic initiatives, reporting, vendor management, and special projects. 

• Maintain strict confidentiality regarding employee, client, compensation, and firm information. 

Qualifications 

• Bachelor’s degree in business, management, human resources, organizational leadership, or a related field, or an equivalent combination of education and substantial relevant experience. 

• Five or more years of progressive operations and people-leadership experience, including hands-on responsibility for hiring, coaching, performance management, corrective action, and employee separations. 

• Experience leading teams across multiple locations; professional-services or law-firm experience is preferred. 

• Working knowledge of employment practices and confidence partnering with leadership or HR on Pennsylvania and federal employment matters. 

• Excellent judgment, discretion, communication, organization, conflict-management, and follow-through skills. 

• Proficiency with Microsoft 365 and the ability to learn modern HR, reporting, and workflow systems. 

• Valid driver’s license and reliable transportation for frequent travel between State College and Altoona. Occasional travel to other firm offices may be required. 

• SHRM-CP, SHRM-SCP, PHR, SPHR, or a comparable credential is a plus. 

Compensation and Benefits 

We offer competitive compensation based on experience, qualifications, leadership scope, and demonstrated ability to deliver results. Employee benefits include paid time off, Holiday Pay, Jury Pay, Birthday Off, Bereavement Leave, Health, Dental, Vision, Disability, Life Insurance, Retirement Plan, Gym Membership, Student Loan Assistance and Tuition Assistance. Eligibility and plan terms are governed by applicable firm policies and benefit plans. 

Why Work for Us 

• Make a meaningful impact on the people, culture, and performance of two important SGY offices. 

• Work directly with firm leadership and have a voice in operational improvements across the organization. 

• Build stronger hiring, onboarding, development, and accountability practices that help employees succeed. 

• Join a team that values mutual respect, continuous learning, quality, care, commitment, and solutions-oriented leadership. 

About Steinbacher, Goodall & Yurchak 

At Steinbacher, Goodall & Yurchak, our commitment to a solutions-oriented work environment is realized through teams that are bound by mutual respect and accountability and who strive for continuous learning and growth. 

Does that sound like an environment you would like to work in? Are you a team player who is eager to learn, solutions-oriented, and reliable? If so, we may have a place for you on our team! 

We have offices in Williamsport, State College, Altoona, Wilkes-Barre, Muncy, Wyalusing, and Wysox, PA. 

Our employee benefits include: Paid time off, Holiday Pay, Jury Pay, Birthday Off, Bereavement Leave, Health, Dental, Vision, Disability, Life Insurance, Retirement Plan, Gym Membership, Student Loan Assistance and Tuition Assistance. 

Steinbacher, Goodall & Yurchak is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as established by law.

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