Operations Data Analyst

No Relocation Assistance Offered Job Number #173935 - Overland Park, Kansas, United States Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let\'s build a brighter, healthier future for all. The Operations Data Analytics position builds capability and decision making for the Customer Experience Engagement Center leveraging Analytics. On a daily basis, the role obtains, compiles, cleans and analyzes data to identify insights, issues and opportunities within our Customer Service Engagement Center (CXEC). This role prepares and facilitates the daily leadership review and has opportunities for monthly trend analysis to senior leaders. The role will provide deeper insights on opportunity areas and participate in the cross functional solutioning, providing key insights into the Hill’s business from the customer lens which is valuable for future opportunities. Responsibilities: Works with internal partners to gather, collate, and cleanse raw data for appropriate analysis and problem solving. Creates and updates data sets that evolve in tandem with our business's needs. Partners with CXEC Team Leaders on the optimal use of data. Analyzes data for the influence of missing information, outliers, plus confounding and extraneous variables Incorporates descriptive, diagnostic, predictive, and prescriptive analytics to report on insights. Responsible for creating/updating standardized reporting, scorecards and ad hoc requests. Partners with the business to drive and implement solutions. Develops presentations of trend reporting and associated analytics. Presents to various audiences, including Agent Teams, CXEC Leadership and US Senior Leaders. Support testing of updates and new platforms and SAP systems to validate data flow into CXEC regarding order management. Builds and modifies DOMO dashboard to drive business results and excellence in operations Liaise with cross functional business leaders on data inquiries; provide reporting and insight on Hill’s products, consumer concerns and inquiries and trends of professional insights. Trains CXEC leadership and other Hill’s business leaders on the rich data set available in consumer and customer interactions and how to develop their own reports and read the evolving CXEC data DOMO dashboards developed for business insights. Support teams on data collection and reporting as needed. Minimum Qualifications Bachelor\'s degree in business analytics, finance, business or related field 1 year of experience in managing large data sets and creating reports using such tools as Microsoft Excel, SQL, google suite and/or other related data platforms Proficiency in Google/Microsoft suite (ie sheets, slides and docs) Expereince in SQL, Domo, and Snowflake and/or SAP Preferred Qualifications Experience using data and metrics to back up assumptions and assertions of business value Earn trust using facts and data, and advise and influence decisions of business partners through effective verbal and written communication Able to build executive reports using various data visualization tools (Domo, SQL, Tableau, Power BI) Able to validate information is correct and provide the insights to drive business results Learn to modify and build new DOMO dashboard to grow with evolving business needs Google/Microsoft Suite proficiency (i.e, Sheets, Slides, Docs) Experience of reporting and analysis from large and various sources of data sets Demonstrated proficiency in understanding business problems and opportunities Administration of customer service application technologies Compensation And Benefits Salary Range $64,000.00 - $80,000.00 USD Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles. Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee\'s hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies. Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. 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