Payment Operations Analyst

BCforward is seeking a Payment Operations Analyst to support their pharmaceutical client in Indianapolis, IN. Payment Operations Analyst Location: Indianapolis, IN/hybrid Position Summary The Payment Operations Analyst will support the newly established Payment Operations function within CSH Business Operations as our client stands up in-house consumer payment infrastructure. This role is responsible for reconciling consumer payment transactions, supporting chargeback and dispute case management, monitoring for fraud and payment risk, and producing reporting that gives leadership visibility into payment operations performance and volume trends. Key Responsibilities Transaction Processing: The analyst oversees the processing of incoming and outgoing payments, ensuring that all transactions are recorded accurately and in a timely manner. This includes verifying transaction details and reconciling accounts to identify discrepancies. Data Analysis: They analyze payment trends and transaction data to identify potential issues, such as fraud or errors. This involves generating reports that highlight anomalies and areas for improvement in the payment process. Discrepancy Resolution: The analyst investigates and resolves payment discrepancies by collaborating with customers, internal departments, and external payment processors. This may involve correcting errors and facilitating refunds or adjustments as necessary. Collaboration: The analyst works closely with various departments to address billing issues and improve overall payment operations. They may also develop relationships with external financial institutions to ensure smooth transaction processing. Reporting and Auditing: They generate detailed reports on payment activities and participate in financial audits related to payments. Reconciling consumer transactions (patient payments via Vendor Systems → SAP), not vendor invoices Handling chargeback/dispute case work escalated from the call center or flagged directly in Vendor’s dashboard Monitoring fraud/risk tools in Vendor’s system (specifically someone looking at IP-address-based fraud detection) Producing the volume/performance reporting (authorization rates, dispute win/loss, refund volume) that we’re currently hand-assembling Required Skills and Qualifications Educational background: Bachelor’s degree in finance, Accounting, Business Administration, Economics, or related fields Experience: 3-5 years as a Payment Operations Analyst, or equivalent role Familiarity with payment service provider (PSP) platforms (e.g., Adyen, Stripe) and their reporting/dashboard tools Working knowledge of SAP or similar ERP systems for reconciliation and financial reporting Strong Excel skills; experience with reporting/dashboard tools a plus Technical proficiency: Familiarity with financial software, payment systems, and tools such as payment gateways, processors, and reconciliation platforms Analytical skills: Ability to interpret payment data, identify trends, and make informed decisions Attention to detail: Accuracy is critical in processing and reconciling transactions Problem-solving abilities: Capable of troubleshooting discrepancies and resolving complex payment issues Communication skills: Effective collaboration with internal teams, external vendors, and financial institutions Strong analytical skills to evaluate payment data and identify trends or discrepancies. Preferred Qualifications Understanding of card network chargeback/dispute processes and reason codes (Visa/Mastercard) Experience with fraud detection or risk monitoring tooling Experience in pharmaceutical, healthcare, or another highly regulated industry Familiarity with healthcare data privacy considerations (e.g., HIPAA) as they relate to payment data Experience supporting a newly formed team or function (comfort with ambiguity) #J-18808-Ljbffr BCforward