Trust & Safety Specialist I

GitHub Content Moderator

Learns to review media that includes, but may not be limited to: images, videos, audio, URLs, and text-based content, based on guidelines and policies. Checks ticketing queue and content moderation queue to determine their assignments and prioritization with supervision from a manager or experienced team member. Supports engagements/projects with guidance from senior colleagues or a manager or Program Manager. Receives work instructions and guidance from others. Reports issues and submits enhancement requests to tooling teams to support improvement efforts, under guidance from experienced peers and/or a manager.

This role may require working one weekend day a week and may include non-standard working hours, including holidays. This role may require reviewing content that may be graphic, violent, sexual, or otherwise distressing.

Responsibilities

Content Moderation and Analysis

Learns to review media that includes, but may not be limited to: images, videos, audio, URLs, and text-based content, based on guidelines and policies. Performs moderate complexity content moderation tasks relevant to their specialty area (technical, legal, general abuse) on highly sensitive material (e.g., malware, phishing, intellectual property, private information removal, hate speech, harassment, disruptive content, spam) to identify and block access to content that violates GitHub's Terms of Service. Identifies connections between reviewed content and multiple guidelines and reference materials to determine and recommend appropriate response, with direction from others. Builds an up-to-date understanding of guidelines to identify potential issues or trends. Attends calibration sessions with team members to ensure alignment with current guidelines. Adheres to GitHub's privacy policy related to utilizing and working with data. Only accesses data from approved GitHub sites.

Queue Management

Checks ticketing queue and content moderation queue to determine their assignments and prioritization with supervision from a manager or experienced team member. Uses in-house and/or third-party tools (e.g., moderation). Receives instruction on the requirements and specifications of the projects/tasks and completes processes based on those guidelines, policies, and work instructions. Collaborates as directed with other teams and ensures their work is completed.

Project Management

Supports engagements/projects with guidance from senior colleagues or a manager or Program Manager.

Reference Materials: Improvement and Development

Receives work instructions and guidance from others. Raises questions about guidelines and instructions and seeks clarity from experienced peers. Supports continuous improvement in processes, guidelines, procedures, policy, and work instruction.

Tooling Refinement

Reports issues and submits enhancement requests to tooling teams to support improvement efforts, under guidance from experienced peers and/or a manager.

Wellbeing, Support, and Resilience

Participates in team wellness programs, maintains self-awareness and emotional maturity to take ownership of a personal wellness plan, and supports a resilience and wellbeing focused culture.

Stakeholder Engagement and Communication

Learns to influence stakeholders to gain buy-in for projects and initiatives. Assists with producing collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to ensure the business objectives are met. Follows a rhythm of business (ROB) during plan execution to ensure global alignment, as directed by others.

Managing Escalations

Responds to internal and/or external reports and escalations by gathering information on why a decision was made and reports this to the customer. Escalates unresolved issues to others on their team, their manager, and/or Corporate, External, and Legal Affairs (CELA), as appropriate. Learns how to prioritize escalations based on a need to improve GitHub's products and avoid potential impact and risk.

Qualifications

Required/Minimum Qualifications

2+ years experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., cybersecurity, digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, law enforcement)
o OR Bachelor's Degree in related field
o OR equivalent experience.

6+ months experience in a specialty compliance area (technical [experience with coding languages or working in cybersecurity, open-source communities, technical support, or related areas], legal [experience working as a legal assistant or other law or policy-based experience]).

1+ year(s) experience writing and reviewing JavaScript

Additional or Preferred Qualifications

3+ years experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., cybersecurity, digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, law enforcement)
o OR Bachelor's Degree in related field AND 1+ year(s) experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., cybersecurity, digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, law enforcement) o OR equivalent experience. 6+ months of experience working and/or communicating with users and/or customers. 1+ year(s) experience working with version control systems.

Compensation Range

The base salary range for this job is USD $26.78 - USD $70.97 /Hr. These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub Values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager Fundamentals

• Model
• Coach
• Care

Leadership Principles

• Create clarity
• Generate energy
• Deliver success

GitHub is the world's leading AI-powered developer platform with 150 million developers and counting. We're also home to the biggest open-source community on earth (and 99% of the world's software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let's change the world, together.

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!