Policy Enforcement Specialist, Trust and Safety - USDS

Responsibilities About the team: The Risk Containment team's mission is to protect the platform and our users by serving as the centralized experts for all critical USDS community guideline escalations. We are dedicated to resolving immediate crises with speed and precision while using data and insights to identify systemic weaknesses. Our ultimate goal is to work upstream with partners to prevent issues from ever reaching the escalation stage, ensuring a safer, more compliant, and more trustworthy environment for our community. You will review and resolve USDS JV escalations while supporting both regional and Global Risk Containment teams and cross‑functional stakeholders. This role requires a high degree of confidence in enforcing Community Guidelines, expert critical thinking, and the agility to pivot in a fast‑paced environment. Expertise in Policy Interpret and enforce TikTok's Community Guidelines, which help maintain a positive and safe environment for our user community. Stay current on key workflow changes and policy updates. Leverage unique advantage to help bridge gaps between Policy, Moderation, and Trust & Safety teams in order to improve policy and process. Triage & Investigations Review, investigate, and process reported escalations and respond to partner inquiries with high quality, accuracy, and speed across multiple channels for TikTok (e.g., escalated user issues, business and partner inquiries, regulatory requests, etc.). Provide real‑time summaries for cross‑functional partners related to ongoing and resolved emergency escalations. Partner with cross‑functional partners in Legal, PR, and Comms to support external communications that reflect TikTok's response to high‑priority escalations, while maintaining discretion and attention to detail in complying. Deal with escalations, ambiguity and grey areas, and collaborate with subject matter experts to quickly resolve issues. Work with issues and content that includes but is not limited to child exploitation, graphic violence, self‑injury, suicide – all of which would be considered offensive or disturbing. Qualifications Minimum Qualifications: Bachelor's degree or at least 1+ year of experience in Trust & Safety, Operations, Content Moderation, or Incident Management. Candidates must be available to work flexible shifts and schedules. The role may also require participation in a on‑call rotation, including holiday support. Preferred Qualifications: Experience in online investigations, analysis, escalations, or operations, content policy, project management, or equivalent relevant fields. Knowledgeable about current events with an interest in staying up to date on current events. Ability to thrive in fast‑paced, ambiguous environments, prioritize work, and make grounded decisions. Technical aptitude for learning complex tools or systems required for daily operations. Experience dealing with complex, no‑right‑answer problems; demonstrated critical thinking skills and interest in ethics and/or policy. Highly organized with experience prioritizing multiple functions and tasks while managing their work time efficiently without compromising quality. Trust & Safety Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at #J-18808-Ljbffr TikTok USDS Joint Venture