Clinical Assistant - Mobile Unit (PT)

Clinical Assistant - Mobile Unit (PT)

The Hampton-Newport News Community Services Board is hiring a part-time Clinical Assistant to support its Substance Abuse Treatment Mobile Unit. This position involves assisting with client intake, maintaining clinical records, verifying insurance coverage, and supporting individuals in accessing mental and behavioral health services.

This is an onsite role suited for individuals who enjoy engaging with clients, can adapt to a dynamic work setting, and are motivated to contribute to community-focused behavioral health care.

Candidates who are driven to support others and perform well in a fast-moving environment are encouraged to apply.

As a Clinical Assistant on our Mobile Unit team, you will play a key role in supporting individuals as they access behavioral health and substance use treatment services. This position combines client interaction, administrative coordination, and clinical support to ensure a smooth and responsive care experience.

Key responsibilities include:

• Conduct client intake, pre-registration, and collect medical histories and required documentation
• Verify insurance benefits, including Medicaid and Medicare, and determine financial eligibility
• Review client records for accuracy, completeness, and compliance, and communicate any discrepancies to clinical staff
• Assist clients throughout the assessment, admission, and treatment process via phone and in-person support
• Maintain organized and accurate clinical documentation while educating clients on available programs and services
• Support outreach and engagement efforts to reduce barriers to care and reconnect individuals who have missed appointments

To qualify, candidates must meet ONE of the following:

• Bachelor's degree in Human Services and six (6) months of experience working with clinical documentation
• OR
• Associate degree in Human Services, Business, or a medical specialty plus one (1) year of experience working with clinical documentation
• OR
• Three (3) years of specialized experience involving financial screening, insurance verification, accounts receivable, or assessing client ability to pay for services

Successful candidates will demonstrate:

• Knowledge of behavioral health, mental health, or healthcare environments
• Understanding of HIPAA, confidentiality standards, and 42 CFR regulations
• Experience with Medicaid, Medicare, insurance verification, or medical billing practices
• Strong communication and customer service skills
• Ability to manage multiple priorities while maintaining accuracy
• Experience reviewing documentation and identifying discrepancies
• Strong computer, data entry, and organizational skills

Since 1971, the Hampton-Newport News Community Services Board has provided the highest quality of behavioral health services to residents of the cities of Hampton and Newport News, Virginia, offering a comprehensive array of programs for both children and adults living with mental illness, developmental disabilities, and/or substance use disorders.

If you're looking for a meaningful part-time opportunity where you can make an impact while supporting community behavioral health services, apply today.