Assistant Store Manager - Mansfield, TX

Assistant Store Manager Overview The Assistant Store Manager is responsible for supporting the Store Manager in building James Avery culture, customer experience, brand awareness and store operations. Assists the Store Manager in working with associates to create a customer and product–focused sales culture to drive results and maximum profitability, while ensuring our values are at the forefront of everything we do. This opportunity is at our Shops at Broad location in Mansfield, TX. This is a Full‑Time hourly management position. What You Will Do Work with Retail Store Manager to cultivate a positive, uplifting work environment. Assist the store manager in recruiting, hiring and employee training and development. Act as a brand ambassador in the store and in the community; develop and maintain key relationships that will help drive brand awareness, support and increase store traffic. Assist Retail Store Manager with critical operations such as inventory management, scheduling, payroll, BOPIS, Ship by Store and supply budgets to increase profitability. Lead by example, following all processes, procedures, policies and standards set forth by the store manager and the company; proactively look for and suggest ways we can streamline, improve and work more efficiently. Act as the sales leader in the store, maintaining a strong presence on the floor to build strong relationships with customers, support and develop the team and increase revenue. Facilitate knowledge‑sharing and training as needed. Ensure the store is properly maintained and kept clean and organized to provide a great shopping experience for customers and an inspiring workplace for team members. Analyze sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, execute in‑store business and sales strategies. Promote an inclusive, collaborative approach to problem solving. Model, teach and promote the GUEST principles and standards. Ensure prompt resolution of customer concerns. Ensure a fast and efficient register experience, remaining current on policies regarding payments, in‑store service, returns and exchanges and other applicable operations. In partnership with SM, resolve human resources issues in a timely and effective manner. Collaborate with team, both departmental and cross‑functional to build positive working relationships and establish a high level of trust and credibility throughout the organization. Assist in developing plans to effectively lead/participate in special events and promotions. Consistently demonstrate strong written and verbal communication with attention to detail and a high degree of organization. Perform other duties as assigned. What You Will Need Associate’s Degree in a related field and two years retail experience; or an equivalent combination of education and experience. Genuine passion for providing exceptional customer service and developing customer relationships. Demonstrated ability to delegate effectively and to deliver performance feedback and guidance with a positive, empowering approach. Proven ability to execute with consistent delivery and reprioritize in a fast‑paced, ever‑changing environment. Strong problem‑solving skills and a positive attitude under pressure. Exceptional organizational and communication skills. A strong ability to build cross‑functional partnerships and work collaboratively. Must be able to multi‑task in a fast‑paced environment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr James Avery Craftsman, Inc.