Analyst, Technology Account Management
Full-time
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary
• Strong coordination and communication skills, with the ability to collaborate across teams
• Ability to analyze information, identify issues, and contribute to problem-solving
• High attention to detail and structured approach to managing tasks
• Eagerness to learn and build expertise in payments, customer operations, and technology environments Corporate Security Responsibility
Analyst, Technology Account Management
Overview
We are seeking an Analyst, Technology Account Management (TAM) to support the delivery and ongoing performance of Mastercard’s technology solutions for key customers. This role sits at the intersection of technology, operations, and client engagement, offering exposure to real customer challenges and the opportunity to build strong foundations in payments, problem-solving, and cross-functional collaboration. You will play a key role in ensuring smooth day-to-day operations, supporting issue resolution, and contributing to a high-quality customer experience. Role: Customer & Operational Support · Support the delivery of technology and operational services for assigned customers, ensuring a consistent and reliable customer experience · Track and coordinate customer issues, incidents, escalations, by working with internal teams to support timely and effective resolution · Gather relevant information to assist in troubleshooting and contribute to resolving customer queries through cross functional collaboration Execution & Process · Execute defined components of TAM processes and projects with accuracy and attention to detail · Maintain up-to-date customer records, technical documentation, and system data · Support communication of product updates, release changes, and operational notices to customers Insights & Reporting · Contribute to the preparation of reports and dashboards by gathering and organizing operational data · Support operational and service reviews by preparing relevant information and documentation Collaboration & Growth · Work closely with internal teams to support consistent service delivery to customers · Participate in training and knowledge-sharing sessions to build expertise in payments and TAM processes · Identify opportunities for incremental process improvements within day-to-day activities This role provides strong foundational exposure to customer management, payment operations, and cross-functional collaboration, and serves as a stepping stone toward more advanced roles within Technology Account Management. All About You • Bachelor’s degree or equivalent practical experience, with exposure to customer-facing, operations, or technology-related roles• Strong coordination and communication skills, with the ability to collaborate across teams
• Ability to analyze information, identify issues, and contribute to problem-solving
• High attention to detail and structured approach to managing tasks
• Eagerness to learn and build expertise in payments, customer operations, and technology environments Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted 12 days ago
Similar jobs that could be interesting for youBased on the Analyst, Technology Account Management in Malaysia vacancy
- ...countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers... ...across trading, payments, wealth management, custody, institutional services, and Web... ...peer-to-peer transaction risks, including account takeovers, social engineering scams,...AccountsFull time
- ...million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future...SuggestedFull timeWork experience placementInternship
- ...countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers... ...across trading, payments, wealth management, custody, institutional services, and Web... ...Responsibilities of a Blockchain Risk Control Analyst/Researcher Your main responsibilities...SuggestedFull time
- ...countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers... ...across trading, payments, wealth management, custody, institutional services, and Web... ...financial services. Business Intelligence Analyst – Wealth & Trading Tools Key...SuggestedFull timeFlexible hours
- ...secure, simple, smart and accessible. Our technology and innovation, partnerships and... ...customer engagement across Mastercard’s key accounts and partners in Malaysia. This role... .... • Collaborate closely with Account Management, Product, Marketing, Services, Finance,...AccountsFull timeLocal areaWorldwide
- ...combining the highest-quality care and technology solutions. Role Overview: Location: Remote... ...operations ~Contribute to the project management of new feature builds and rollouts on... ...experience years proven experience as a business analyst (or in technical project management),...Full timeLocal areaRemote workMonday to FridayFlexible hoursAfternoon shift
- ...secure, simple, smart and accessible. Our technology and innovation, partnerships and... ...potential. Title and Summary Associate Analyst, Business Process Improvement Overview... ...consulting, marketing, information and risk management services to financial institutions and merchants...Full timeContract workWorldwide
- ...making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver... ...their greatest potential. Title and Summary Director, Account Management, Financial Institutions (Malaysia) Mastercard is seeking a...AccountsFull timeWorldwide
- ...secure, simple, smart and accessible. Our technology and innovation, partnerships and... .... Title and Summary Director, Product Management OVERVIEW Mastercard is seeking a product... ...across APAC, working across Product, Sales, Account Management, Customer Success, Services,...AccountsFull timeLocal areaWorldwideShift work
- ...making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver... ..., and value-added services. • Collaborate closely with Account Management, Product, Marketing, Services, Finance, Legal, and other cross...AccountsFull timeWorldwide
- ...secure, simple, smart and accessible. Our technology and innovation, partnerships and... ...greatest potential. Title and Summary Manager, Security Solutions (SSO) Product Lead... ...related queries from customers and the account management team. Support customers with...AccountsFull timeWorldwideFlexible hours
- ..., smart and accessible. Our technology and innovation, partnerships... ...potential. Title and Summary Analyst/Senior Staffing Analyst,... ...driven information and risk management services. While specializing... ...de facto available capacity (accounting for leaves of absence, relocations...Full timePart timeWorldwideRelocation
- ...simple, smart and accessible. Our technology and innovation, partnerships... ...Customer Technical Services Analyst II Overview • Provides... ...Serves as technical resource accountable for analyzing, supporting and... ...both written and spoken to manage key clients across Asia Pacific...Full timeWorldwide
- ...secure, simple, smart and accessible. Our technology and innovation, partnerships and... ...greatest potential. Title and Summary Manager, SME Channel Distribution Specialist Sales... ...distribution channels. You will work closely with Account Management, Business Development, SME...AccountsFull timeWorldwide
- ...simple, smart and accessible. Our technology and innovation, partnerships... .... Title and Summary Manager, Product Management CAE SEA (... ...managing programs with strategic accounts in Malaysia and Brunei under... ...project skills and business analyst mindset to manage programs effectively...AccountsFull timeWorldwide
- ...Roles and Duties Oversee technology platforms and operational workflows for our digital asset exchange, including tokenization, custody and related services. Manage client onboarding, account opening, asset transfers, trade settlement, reporting, reconciliation,...AccountsFull timeFlexible hours
- ...secure, simple, smart and accessible. Our technology and innovation, partnerships and... ...and non-technical complexity. The team manages end-to-end implementation activities, ensuring... ..., Global Products & Services, and Account Teams across the Asia Pacific region, CIS...AccountsFull timeImmediate startWorldwide
- ...Overview As a Client Success Lead , you will be responsible for managing the operational lifecycle of client relationships—from... ...opportunities to improve client adoption and operational efficiency. Account Management : Build strong, trusted relationships with client...AccountsRemote jobFull time
- ..., including Compliance, Operations, Risk, Product, Technology, and Business teams, to facilitate the timely resolution... .... ~ Diploma or Bachelor's degree in Finance, Accounting, Business, Law, Economics, Risk Management, or a related discipline. ~3–6 years of...Full timeCasual workWork at officeFlexible hours
- ...Financial Services (FSI) sectors. You will partner closely with Account Executives to drive adoption, workload expansion, and multi‑... ...Technical motion for Customer Acquisition - Present Snowflake technology and vision to executives and technical contributors at prospects...AccountsFull time
- ...The Role** We are seeking a Financial Controller/Senior Accounting Manager to join our team. The position will be based in Malaysia (... ...financial controls and reporting, using industry-leading tools and technology to build processes that scale with the bank. Key...AccountsRemote jobFull time
- ...now. We are currently seeking a APSC Accounting Associate to join our team in Remote,... ...responsible for receiving direction from management and generally deals with low complexity... ...NTT DATA is a $30 billion business and technology services leader, serving 75% of the...AccountsWork at officeRemote workFlexible hours
- ...care at the heart of everything that we do. Responsibilities Accounts Payable Oversight & Controls Review and oversee end-to-end... ...expense claims to ensure compliance with company policies and management approval requirements. Investigate and resolve non-...Full timeCasual workFlexible hours
- ...currently seeking a Financial Analyst to join our team in Remote,... ...against set metrics and cost management. Key responsibilities:... ...Reconciles and reviews monthly account analysis for balance sheet accounts... ...a $30 billion business and technology services leader, serving 75%...AccountsWork at officeRemote workFlexible hours
- ...are currently seeking a APSC Financial Accountant (Cross-border & Consolidation) to join... ...recommendations and may also assist with the management and preparation of budgets. Key... ...NTT DATA is a $30 billion business and technology services leader, serving 75% of the...AccountsWork at officeRemote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Analyst, Technology Account Management. Be the first to apply!

