Admissions Specialist

Admissions And Placement Specialist Join our Adoption Center team as an Admissions and Placement Specialist to make a direct and meaningful impact on the vulnerable animals and owners who need us most. Are you a positive, engaging people person? Do you thrive in a fast-paced environment with lots of changing needs and priorities? If so and you love animals you should consider the role of Admissions and Placement Specialist at the ASPCA Adoption Center & Kitten Nursery. The Adoption Center & Kitten Nursery is dedicated to helping animals by engaging community members directly in the work of caring for animals. The role of Admissions and Placement Specialist is crucial in making a positive impression on visitors, volunteers, and potential adopters. Admissions and Placement Specialists will help animals get ready for new homes, ensure their welfare and help adopters find their ideal animal match. Admissions and Placement Specialists facilitate adoptions by engaging in conversation with potential adopters and counseling adopters in ways to prepare their home and family for their new pet. Admissions and Placement Specialists also assist and support pet owners seeking to surrender their animals, first exploring available and creative solutions that may find alternatives to surrendering their pet. Admissions and Placement Specialists are part of a high-performing staff and volunteer team providing care for up to 3,000 at-risk pets per year and will work collaboratively and effectively with internal and external stakeholders to further the ASPCA's ultimate desired outcome that all animals live good lives. They ensure that all visitors, virtual or in-person, to The Center receive prompt attention and exceptional customer service. The Center currently provides shelter and adoption for five groups of animals: Animal victims of cruelty and neglect brought to us by the NYPD Animals brought to us through our Community Engagement team Underage kittens and other medically compromised stray animals Animals surrendered by their owners and in need of adoption into new homes Animals transferred in from shelter/rescue partners Admissions and Placement Specialists report to the Manager of Admissions and Placement and are located at the 92nd St. location in NYC. Admissions and Placement Specialists perform a wide range of duties in order to foster an engaged and informed community and ensure pets and people experience positive outcomes. Where and When You'll Work This role is located at our 92nd Street location. The schedule for this role is 4/10 hour days and includes a weekend day. This position requires a high level of flexibility. The successful candidate should be prepared to work nights, weekends, and holidays as needed. Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $24.00 - $25.44. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps you live a rewarding life at work and at home. Our benefits include, but are not limited to: Affordable health coverage, including medical, employer-paid dental and optional vision coverage. Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you. Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year. Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include, but are not limited to: Adoption Matchmaking 70% Admissions and Client Support 20% Animal Care and Welfare 10% Qualifications: Exceptional communicator and team player who thrives in a fast-paced, shelter environment A passion for providing exceptional customer service experiences Ability to communicate effectively, courteously, and professionally with a variety of individuals representing diverse cultures and backgrounds, in both spoken and written English Ability to work closely with behaviorally and medically compromised animals and feel comfortable working in an environment where euthanasia is performed. Ability to work effectively, both independently and in a team environment, in an atmosphere of distractions, multiple projects, shifting priorities, and deadline pressures Embraces differences, allows others to speak, and seeks to understand their viewpoints Ability to build and sustain positive and productive relationships within and across departmental teams, with volunteers and the public Positive and engaging demeanor; enjoys working with people Self-motivated with a solution-oriented attitude Demonstrated ability to negotiate and manage conflict Proficiency using a computer; experience with PetPoint or similar database a plus Strong interest in animal welfare and advocacy Ability to walk, bend, stand and reach constantly during a minimum 8-hour day; ability to lift to 30 lbs, ability to walk dogs up and down stairs Comfortable working with and around dogs and cats Language: English (required) Spanish (preferred); other languages desirable Education and Work Experience: High school degree required Minimum of two years of customer or client service required Minimum of five years of professional work experience overall Experience training or coaching preferred Animal handling experience strongly preferred Previous experience in behavioral animal care and enrichment, ideally in a shelter and/or veterinary setting with compromised animals. Fear Free Shelter certification is required within 60 days of hire