Senior Support Consultant

Working remotely, the full-time Senior Support Consultant will provide functional application support for Sage Intacct, troubleshoot client issues, and manage support requests while ensuring high customer satisfaction. Key responsibilities Triage and manage support requests through appropriate tracking systems Deliver exceptional client service by troubleshooting and resolving complex support cases Document support ticket details and maintain knowledge transfer materials for team reference Required qualifications Experience supporting Intacct or similar ERP systems as a Support Specialist or Power user Hands-on knowledge of Intacct, including system administration and transaction processing Proven ability to manage conflicting priorities and maintain service quality standards Strong interest in utilizing system solutions to enhance operational performance Preferred college degree in Accounting, Business Management, Information Systems, or related discipline