Care Center Manager II - Phoenix/Avondale- Onsite

Purpose of the Role The Care Center Manager role is part of a team-based approach in providing advanced primary care services. The purpose is to function in a leadership capacity with support from the Director of Operations, and in collaboration with the Medical Director and Care Delivery Team to ensure excellence in member satisfaction, quality care, and care center operations of the assigned Prosano Health Care Center. Your Responsibilities Facilitate day-to-day clinical operations within the Care Center, including facility opening and closing, managing patient, staff and provider interactions, and overall operations. Oversee the operational efficiency and quality of care center services, including direct supervision of medical assistants, patient experience coordinators, and other staff as determined by the Director of Operations. Manage and oversee human resources functions such as hiring, onboarding, training, and ongoing performance management to build and develop a high‑performing team. Collaborate closely with the Care Center team to ensure effective value‑based care and alignment with Key Performance Indicators (KPIs). Ensure staff meetings and huddles meet Prosano’s "Healthy Huddle" experience standards. Oversee systems and processes vital to Care Center operations, including scheduling, workflow, and supply management systems. Act as an ambassador in the local community by building relationships with other healthcare providers, social/community organizations, and marketing partners. Other duties as assigned. Location & Hours Position is onsite only in the State of Arizona. Working hours may include extended hours. The role requires 100% on‑site work at the care center location and may involve movement between clinics as needed. Qualifications High School Diploma. At least 3 years of healthcare management experience directly serving patients. Basic Life Support (BLS) certification required within 30 days of hire. Excellent patient or customer service and communication skills. Proficient PC skills. Our Commitment Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group. #J-18808-Ljbffr Blue Cross Blue Shield of Arizona