Resident Experience Concierge

Resident Experience Concierge Core Spaces (Core) is more than a real estate company, it's a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators, Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do: PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation, and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live. Founded in 2010, Core is a vertically integrated real estate investment manager focused on acquiring, developing and managing across the student housing and build-to-rent ("BTR") sectors. Its residential communities feature world-class amenities, progressive design, and hospitality-driven service. Core's student housing portfolio includes over 74,440 beds currently owned or managed, with a pipeline of over 53,860 beds in various stages of development. Core's BTR division has over 3,000 homes under development, now leasing or in its pipeline in high-growth metros nationwide. Benefits That Matter A culture that provides you a sense of belonging Competitive pay that values your contributions Generous PTO to disconnect or celebrate life milestones An environment that provides you a voice to share your perspectives Employee Assistance Program (EAP) for access to confidential support services Company retirement options including 401(k) + matching & Roth account option Position Overview We're looking for a dependable and detail-oriented Resident Experience Concierge to join our on-site team at a student housing community. This role involves receiving, organizing, and ensuring the prompt and professional delivery of packages to residents. The Resident Experience Concierge may also support the broader resident experience through community engagement, resident interactions, and occasional support of events, marketing initiatives, and social media efforts. What You Will Do Receive and log incoming packages and mail deliveries Sort, organize, and store packages in the mailroom according to property protocols Notify residents of package arrivals Deliver packages directly to resident doors or designated delivery areas (if applicable) Assist residents with package pick-up and questions during mailroom hours Maintain a clean, organized, and secure mailroom environment Communicate with the front office and maintenance team as needed Report any delivery issues, damage, or safety concerns immediately Support resident lifestyle events, on- and off-campus marketing initiatives, and social media efforts to help promote community engagement and the resident experience Perform all other duties and tasks as assigned by management Must be able to complete all physical requirements of this role with or without a reasonable accommodation Occasional travel may be necessary as needed Ideally, You'll Have High school diploma or equivalent Strong attention to detail and ability to stay organized in a fast-paced setting Ability to communicate clearly and professionally with residents, team members, and vendors Efficiently using time by prioritizing and planning work activities Proven ability to contribute effectively within team environments A high level of integrity, professionalism, and respect for others You'll crush it if you have experience with Mailroom, package management, front desk, concierge, hospitality, retail, or customer service support Supporting resident, customer, or guest-facing events Social media content or community engagement efforts Proficiency in Microsoft Office Organizational Structure Reports to: Community Manager Direct Reports: N/A Disclaimer Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization. As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.