Client Service Leader

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we help businesses grow, communities thrive, and people prosper. As a Client Service Leader, you’ll lead a team of service professionals to deliver exceptional service to clients. This is your opportunity to join a global leader in insurance, risk management, and consulting services, where your leadership and client-focused approach will make a real impact.

You’ll be part of a branch that specializes in larger businesses, including self-funded accounts, with a focus on trucking and logistics. This role is ideal for someone with direct leadership experience in the employee benefits brokerage industry who is ready to take the next step in their career.

In this role, you’ll guide and mentor your team to deliver seamless client service while driving business growth. You’ll oversee the renewal process, ensuring retention targets are met and tailored coverage solutions are delivered. By fostering strong relationships with clients, vendors, and internal teams, you’ll champion Gallagher’s resources to maximize efficiency and service value.

Your responsibilities will include:

• Leading and developing a team of professionals, including hiring, onboarding, and career pathing.
• Monitoring compliance metrics, dashboards, and tools like PowerBI to ensure team performance.
• Supporting consultants in winning new business by participating in prospect meetings and showcasing Gallagher’s value proposition.
• Identifying opportunities for additional services through cross-solving with clients.
• Promoting ethical standards and upholding The Gallagher Way in all interactions.

• Leadership experience in the employee benefits brokerage industry, ideally managing larger accounts or self-funded businesses.
• A bachelor’s degree or equivalent experience in client coordination or claims management.
• A Life and Health Insurance License.
• Proficiency in tools like PowerBI and compliance monitoring systems.
• Strong organizational skills to manage priorities and meet deadlines.
• A proactive approach to mentoring and developing team members.
• Willingness to travel approximately 25% of the time to support business needs.

Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required.

Preferred: Prior experience designing and implementing productivity and client service improvements, Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment, Keen understanding of professional and industry standards/practices.

#LI-Hybrid

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page .

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)