CUSTOMER SVC/LEAD

Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1 st strategy and encourage team members to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Responsibilities Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Report pricing and scanning discrepancies to the appropriate manager. Process customer transactions quickly, accurately, and efficiently. Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures. Communicate new and on‑going special programs and promotions with customers. Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, and Western Union money transfers. Handle funds, coupons, and tenders according to company policy. Stock and inventory department merchandise. Maintain an awareness of inventory and stocking conditions to capture ordering system integrity. Label, stock and inventory department merchandise. Report product ordering and shipping discrepancies to the department manager. Display a positive attitude. Stay current with present, future, seasonal and special ads. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Notify management of customer or team member accidents. Report all safety risks or issues, and illegal activity including robbery, theft or fraud. Collaborate with team members to encourage teamwork. Adhere to all local, state and federal laws, and company guidelines. Must be able to oversee the total store operations in absence of Store Manager, Assistant Manager, or Front End Manager. May be responsible for opening or closing of store depending on your shift. Must be able to perform the essential functions of this position with or without reasonable accommodation. Qualifications Cashier Customer Service Experience Second language Ability to handle stressful situations Effective communication skills Knowledge of basic math Standing or walking- 100 percent of the time Lifting- average of 40 pounds Pushing and pulling Manual dexterityBending, twisting, and turning Reading Comprehension Talking- good verbal skills with customers and employees Listening- good communications with customers and employees Repetitive motion of hands and wrists Must be 21 years old What You'll Receive From Us The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page! #J-18808-Ljbffr Kroger